Admin Supervisor

Unify CX
is looking for an extraordinary
Admin Supervisor
to join our motivated and ambitious team.

Role:
Admin Supervisor

Work Location/Setup:
Philippines | Onsite

Shift Schedule:
5-day work week | Shifting Schedule | Graveyard

Benefits:
Day 1 HMO | Day 1 Life Insurance

What Will You Do?
The
Admin Supervisor,
oversees daily administrative operations to ensure smooth and efficient support for all departments within the UnifyCX organization. This role includes managing office supplies, supervising admin staff, coordinating facility maintenance, monitoring compliance with company policies, and supporting HR and finance with necessary documentation. The Admin Supervisor ensures that administrative processes align with business goals, promotes a productive work environment, and handles vendor coordination and internal communications as needed.

• Oversee and manage all administrative functions across PH sites.
• Ensure timely billing and processing of all payables.
• Coordinate with vendors to ensure on-time delivery of agreed services and deliverables.
• Track, document, and address vendor or agency issues through formal written correspondence.
• Maintain consistent availability of office supplies, including stationery, pantry equipment (e.g., coffee machines), and restroom consumables.
• Manage meeting room bookings and scheduling.
• Manage, monitor and update the internal FreshService ticketing system, daily.
• Ensure the availability of third-party personnel according to scheduled shifts.
• Oversee courier and letter dispatches, maintaining accurate delivery records.
• Support logistical arrangements for company activities and events.
• Monitor inventory and consumption of office supplies, equipment, and cleaning materials.
• Develop and maintain an efficient global documentation and filing system.
• Handle vendor management, including contract negotiations and renewals.
• Assist in business continuity planning and implementation.
• Support internal and external audit requirements, including gathering and compiling necessary artifacts.
• Manage procurement of equipment and supplies for all locations.
• Prepare financial, SOP, maintenance and other regular reports for Facilities.
• Assist with budgeting, cost control, monthly tracking and cost optimization initiatives.
• Support project management and contribute to business expansion plans.
• Oversee company vehicle management and scheduling.
• Monitor compliance with statutory and regulatory requirements.
• Manage asset tracking and inventory control across both locations.
• Liaise and coordinate with internal departments and external vendors, across all sites.
• Serve as the primary point of contact for administration-related matters, supervising activities such as general office management, stationery verification, petty cash, courier services, pest control, and housekeeping.
• Handle any/all ad hoc assignments as requested by Senior Facilities personnel.

Who You Are
To be considered, candidates are expected to have the following:

Required Qualifications

• Degree in Business Administration, Management, or a related field.
• 5–8 years of proven experience in administrative management, preferably in a supervisory or leadership capacity.
• Minimum of 5 years' experience working in a BPO environment.
• Strong verbal and written communication skills.
• Demonstrated client-facing skills, with the ability to manage relationships and address concerns professionally.

Preferred Qualifications

• Bachelor's degree in Business Administration, Management, or a related field
• At least 2–3 years of experience in an administrative or supervisory role
• Background in BPO or shared services industry is a strong advantage
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and other office management tools
• Ability to manage multiple tasks and work under pressure
• Strong leadership and team management abilities
• Familiarity with procurement and vendor management processes
• Detail-oriented and proactive in problem-solving
• Expertise in cost forecasting, budgeting, and financial reporting for facilities management, with the ability to control costs while maintaining high operational standards.
• Knowledge of industry-specific regulations, including labor laws, health and safety, and data security standards, relevant to the BPO/call center industry.
• Understanding of compliance in maintaining the physical workspace according to international standards, especially in a high-volume environment.
• Advanced communication skills with the ability to effectively collaborate with senior management, employees, and external stakeholders.
• Experience in managing facilities for global operations, especially in diverse geographic locations.

Who We Are
unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.