Food & Beverage Supervisor

2 weeks ago

Manila, National Capital Region, Philippines IHG Hotels & Resorts Full time ₱800,000 - ₱1,200,000 per year

Hotel Brand: Crowne Plaza Hotels & ResortsLocation: Philippines, Quezon CityJob Responsibilities:Work closely with and assist the Food and Beverage & Restaurant Manager and other F & B Supervisors in the day-to-day operation of our a la carte Restaurant and Bar. Greet and seat guests with a smile. Set up, maintain, clean, and pack down work areas according to procedures and standards.

Provide food and beverage service to the Restaurant and Functions departments. Take meal orders, explain menu items, and serve food and beverage items to guests' tables while following hygienic food practices at all times. Supply, dispense or mix beverages, clean bar areas and equipment, prepare the bar for service, take beverage orders, and serve drinks.

Monitor the quality and consistency of all food served from the Kitchen. Arrange and rearrange indoor and outdoor Restaurant and Functions furniture according to business needs and customer requests. Respond to guest inquiries and requests and resolve customer complaints in a timely, friendly, and efficient manner according to departmental guidelines.

Ensure departmental policies and procedures are implemented and followed, and schedules/checklists are completed according to requirements. Operate POS system and take payment for guest accounts. Deliver and coordinate food and beverage service to the Restaurant.

Assist in the Functions department when required, including setup, de-set, and food and beverage service. Supervise and coordinate food and beverage staff. Monitor rosters and manage wage costs.

Resolve customer complaints according to departmental guidelines. Ensure revenue for the shift is accounted for and daily balancing activities are completed. Assist with maintaining and improving departmental operating standards.

Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to. Ensure departmental schedules and checklists are completed according to departmental requirements. Don't quite meet every single requirement, but still believe you'd be a great fit for the job?

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