Customer Service Agent
5 days ago
Client Profile: This company help other companies use technology better. This includes things like digital tools, cloud systems, software, automation, data, and security. They also give advice: how to make processes more efficient, how to organize business work better, and how to improve customer experience.
Position: Customer Service Agent (Open for High School Graduate)
Company Industry: BPO Company
Location: Cebu City
Postal Code: 6000
Salary Offer: Php18,000-Php25,000 (Negotiable)
Work Schedule: Nighshift
Work Set Up: Onsite
Benefits :
Government Mandated Benefits
Sick Leave Credits
Vacation Leave Credits
13th Month Pay
HMO
Job Requirements:
Open for High School Graduate
With experience as a Customer Service in a BPO company is an advantage
Amenable to work onsite in IT Park Cebu
Amenable to attend interviews
Can start as soon as possible
Job Responsibilities:
Answer and make phone calls professionally
Assist customers by responding to inquiries, providing support, and resolving issues such as:
- Address questions related to patient payments
- Provide balance information upon request
- Offer approved discounts when applicable
- Reconfirm payments completed online
- Troubleshoot and resolve online payment issues
- Process secure credit card transactions to clear outstanding balances
- Update Practice Management System (PMS) records for changes in insurance or address
- Manage concerns or disputes regarding billing statements
- Respond to common questions about insurance coverage or clinic-related matters
Perform other duties as assigned by the direct supervisor
Recruitment Process: (Online and Face to Face)
Initial Interview
Second Interview
Final Interview
Job Offer
Job Type: Full-time
Pay: Php18, Php25,000.00 per month
Work Location: In person
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