Customer Service Agent

5 days ago


Cebu City, Central Visayas, Philippines J-K International Language Center Full time ₱216,000 - ₱300,000 per year

Client Profile: This company help other companies use technology better. This includes things like digital tools, cloud systems, software, automation, data, and security. They also give advice: how to make processes more efficient, how to organize business work better, and how to improve customer experience.

Position: Customer Service Agent (Open for High School Graduate)

Company Industry: BPO Company

Location: Cebu City

Postal Code: 6000

Salary Offer: Php18,000-Php25,000 (Negotiable)

Work Schedule: Nighshift

Work Set Up: Onsite

Benefits :

Government Mandated Benefits

Sick Leave Credits

Vacation Leave Credits

13th Month Pay

HMO

Job Requirements:

Open for High School Graduate

With experience as a Customer Service in a BPO company is an advantage

Amenable to work onsite in IT Park Cebu

Amenable to attend interviews

Can start as soon as possible

Job Responsibilities:

Answer and make phone calls professionally

Assist customers by responding to inquiries, providing support, and resolving issues such as:

  • Address questions related to patient payments
  • Provide balance information upon request
  • Offer approved discounts when applicable
  • Reconfirm payments completed online
  • Troubleshoot and resolve online payment issues
  • Process secure credit card transactions to clear outstanding balances
  • Update Practice Management System (PMS) records for changes in insurance or address
  • Manage concerns or disputes regarding billing statements
  • Respond to common questions about insurance coverage or clinic-related matters

Perform other duties as assigned by the direct supervisor

Recruitment Process: (Online and Face to Face)

Initial Interview

Second Interview

Final Interview

Job Offer

Job Type: Full-time

Pay: Php18, Php25,000.00 per month

Work Location: In person



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