Customer Service Agent

About BSA Solutions

Come be a part of a "Great Place to Work" at BSA Solutions Inc., where we're not just offering jobs- we're building careers.

With offices in both the Philippines and Malaysia, we offer a wide range of diversified roles across various industries, from accounting and IT to marketing and human resources.

We are a dynamic, fast-growing company committed to nurturing an inclusive and supportive workplace culture where you can thrive.

With a focus on professional development, work-life balance, and competitive benefits, we provide the perfect environment for you to grow both personally and professionally.

If you are a talented professional eager to contribute to a world-class team and work with global clients, your next great career move is waiting for you right here.

We are a talent outsourcing company with offices in the Philippines and Malaysia.

We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace-we are a family.

We create a satisfying work environment, one where you'll look forward to coming to every day.

A place where the best and brightest minds meet to build a community of successful companies.

WHAT DO WE OFFER

• Financial Security: Enjoy a stable and competitive salary along with a comprehensive benefits package, including private health insurance and paid time off.
• Structured Career Growth: Benefit from clear advancement opportunities, dedicated mentorship, and personalised training programs that go beyond a typical job.
• Community and Support: Become part of a collaborative, dynamic team. You'll work in a supportive environment where you can build strong professional relationships and grow together.
• Global Career Opportunities: Work with leading companies from around the world and gain international exposure, all from the comfort of your home country.

JOB SUMMARY

We are seeking a Customer Service Agent – Data Entry who will play a vital role in maintaining excellent customer relations and ensuring accurate and timely processing of data. The ideal candidate will have a keen eye for detail, a proactive attitude, and a strong commitment to providing outstanding support to both customers and internal teams.

WHAT YOU'LL DO

• Process and manage customer orders, inquiries, and data with high accuracy.
• Maintain and update customer records in the database or CRM system.
• Respond to customer queries via email, phone, or chat in a professional and courteous manner.
• Coordinate with internal teams to ensure timely delivery of orders and accurate information flow.
• Assist in generating reports, order tracking, and data validation.
• Perform general administrative and data entry tasks as required.
• Support the customer service and operations team with ad hoc tasks and projects.

REQUIREMENTS

• At least 1–2 years of experience in customer service, data entry, or administrative support.
• Strong attention to detail and accuracy in data management.
• Excellent communication skills (written and verbal).
• Proficiency in Microsoft Office (Excel, Word, Outlook) and basic computer applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude with a customer-first mindset.
• Experience working with Australian clients or familiarity with AU business operations is an advantage.

Ready to apply your expertise in a role that offers both stability and significant growth? If you have a passion for precision and a talent for supporting others, we want to hear from you.

Take the next step in your career and apply now to join our world-class team