Healthcare Customer Service Agent

2 days ago

Cebu City, Central Visayas, Philippines FROC Global Services Cebu Inc. Full time ₱200,000 - ₱250,000 per year

Company Description

FROC Global Services Cebu Inc. is a leading provider of customer service, payer administration, and provider database management solutions. Known for delivering high-quality service, the company partners with clients to enhance their customer service experience while supporting scalable growth. As a trusted name in the industry, FROC Global is committed to meeting the evolving needs of businesses with efficiency and excellence.

Role Description

This is a full-time, on-site role based in Cebu for a Healthcare Customer Service Agent. The agent will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to clients. Daily tasks include managing calls, emails, or chats, addressing customer concerns with professionalism, and ensuring a positive customer experience. Additional responsibilities involve maintaining accurate records and collaborating with team members to enhance service delivery.

What You'll Do:

Handle inbound calls

Answer questions on benefits & claims

Document call details accurately

Provide excellent service with empathy

Adhere to company protocols and service level standards

What We're Looking For:


2–3 yrs Healthcare Insurance experience (required)


2–3 yrs Customer Service experience (required)

Strong communication & attention to detail

CRM experience (Salesforce a plus)

Fluent in English | HIPAA aware

A flexible mindset with the ability to adapt to changing circumstances and shift priorities at a moment's notice

  • Healthcare Support Agent

    7 days ago

    Cebu City, Central Visayas, Philippines Hirebiz Inc. Full time ₱150,000 - ₱250,000 per year

    About the Role:We are looking for a detail-oriented and customer-focused Healthcare Support Agent to join our growing team in Cebu. In this role, you will provide front-line assistance to patients, clients, and healthcare providers by handling inquiries, processing requests, and ensuring accurate documentation. This is an onsite role with a one-day hiring...

  • Healthcare Support Agent

    7 days ago

    Cebu City, Central Visayas, Philippines Hirebiz Med Full time ₱216,000 - ₱276,000 per year

    About the Role:We are looking for a detail-oriented and customer-focused Healthcare Support Agent to join our growing team in Cebu. In this role, you will provide front-line assistance to patients, clients, and healthcare providers by handling inquiries, processing requests, and ensuring accurate documentation. This is an onsite role with a one-day hiring...

  • Customer Service Agent

    7 days ago

    Cebu City, Central Visayas, Philippines 1Aviation Groundhandling Services, Corp. Full time ₱150,000 - ₱250,000 per year

    DepartmentCustomer Service - MactanEmployee TypeProbationary Now Hiring: Customer Service Agent – Mactan (Cebu) | Join the 1Aviation TeamAre you passionate about customer service and aviation? 1Aviation is looking for dynamic and service-driven individuals to join our growing team as Customer Service Agents in Mactan (Cebu). If you thrive in a fast-paced...

  • Customer Service Agent

    2 weeks ago

    Cebu City, Central Visayas, Philippines Business Class Full time ₱600,000 - ₱1,200,000 per year

    About Us Business Class is a global travel company based in the United States, specializing in the sale of business and premium class airline tickets. We offer our clients the best prices and a seamless travel experience through exceptional customer service.We're currently expanding our team and looking for experienced Customer Service Agents who are...

  • Customer Service Agents

    2 days ago

    Cebu City, Central Visayas, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

    As a Customer Service Agent based in Cebu Central Visayas. This full-time role offers the opportunity to provide top-notch customer service in a fast-paced, dynamic environment. No prior experience is necessary - we'll provide the training you need to succeed.What you'll be doingAnswering inbound customer calls and responding to email enquiriesProviding...

  • Customer Service Agent

    7 days ago

    Cebu City, Central Visayas, Philippines Private Advertiser Full time ₱200,000 - ₱250,000 per year

    We are seeking passionate and customer-focused individuals to join our dynamic team as Customer Service Agents. In this full-time role, you will be the voice of our company, providing exceptional customer service to our valued clients. Based in our Cebu City office, you will play a crucial part in delivering a seamless and positive customer experience.What...

  • Customer Production Agent

    5 days ago

    Cebu City, Central Visayas, Philippines J-K International Language Center Full time ₱216,000 - ₱300,000 per year

    Client Company: This company is an IT, Engineering company existing for 40 years. offering end-to-end partnered solutions across various industries, including financial services and healthcarePosition: Customer Production AgentIndustry: BPOLocation: IT Park Apas Cebu CitySalary Offer: Php18,000-Php25,000Work Schedule: Night shiftWork Set Up:...

  • Customer Service Agent

    2 weeks ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱180,000 - ₱250,000 per year

    We are looking for a friendly and customer-oriented Customer Service Agent to join our growing team. The role involves handling customer inquiries, providing accurate information, resolving issues, and ensuring a positive customer experience. The ideal candidate is a good communicator, patient, and able to handle multiple tasks efficiently.Job...

  • Customer Service Agent

    5 days ago

    Cebu City, Central Visayas, Philippines J-K International Language Center Full time ₱216,000 - ₱300,000 per year

    Client Profile: This company help other companies use technology better. This includes things like digital tools, cloud systems, software, automation, data, and security. They also give advice: how to make processes more efficient, how to organize business work better, and how to improve customer experience.Position: Customer Service Agent (Open for High...

  • Customer Service Representative – Healthcare Account

    2 days ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time

    Customer Service Representative – Healthcare Account (Cebu IT Park)Location: eBloc 3, Asiatown IT Park, Apas, Cebu CitySchedule: Shifting (aligned with US business hours)Employment Type: Full-Time | Paid Training ProvidedAbout the RoleJoin our team as a Customer Service Representative for a US Healthcare account and build a stable, rewarding career in one...