Customer Service – Production Agent

1 week ago

Cebu City, Central Visayas, Philippines J-K International Language Center Full time ₱216,000 - ₱300,000 per year

Client Profile: This company help other companies use technology better. This includes things like digital tools, cloud systems, software, automation, data, and security. They also give advice: how to make processes more efficient, how to organize business work better, and how to improve customer experience.

Position: Customer Service – Production Agent (Open for High School Graduate)

Company Industry: BPO Company

Location: Cebu City

Postal Code: 6000

Salary Offer: Php18,000-Php25,000 (Negotiable)

Work Schedule: Nightshift

Work Set Up: Onsite

Benefits:

Government Mandated Benefits

Sick Leave Credits

Vacation Leave Credits

13th Month Pay

HMO

Job Requirements:

Open for High School Graduate

With at least 6 months experience as a Customer Service in a BPO company is an advantage

Amenable to work onsite in IT Park Cebu

Amenable to attend interviews

Can start as soon as possible

Job Responsibilities:

Handle both incoming and outgoing calls

Manage customer questions, support, and solve problems including:

  • Answer questions about patient payments
  • Check remaining balances when patients ask
  • Give preapproved discount offers if needed
  • Confirm payments made online again
  • Fix issues patients have when paying online
  • Process patient credit card payments securely online to settle their open bills
  • Update the PMS systems when there are changes in insurance or address
  • Handle disputes about patient billing statements
  • Answer other frequently asked questions — about insurance or clinic issues
  • Other task may be assigned by immediate superior

Recruitment Process: (Online and Face to Face)

Initial Interview

Second Interview

Final Interview

Job Offer

Job Type: Full-time

Pay: Php18, Php25,000.00 per month

Work Location: In person

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