
Customer Service – Production Agent
7 days ago
Client Profile: This company help other companies use technology better. This includes things like digital tools, cloud systems, software, automation, data, and security. They also give advice: how to make processes more efficient, how to organize business work better, and how to improve customer experience.
Position: Customer Service – Production Agent (Open for High School Graduate)
Company Industry: BPO Company
Location: Cebu City
Postal Code: 6000
Salary Offer: Php18,000-Php25,000 (Negotiable)
Work Schedule: Nightshift
Work Set Up: Onsite
Benefits:
Government Mandated Benefits
Sick Leave Credits
Vacation Leave Credits
13th Month Pay
HMO
Job Requirements:
Open for High School Graduate
With at least 6 months experience as a Customer Service in a BPO company is an advantage
Amenable to work onsite in IT Park Cebu
Amenable to attend interviews
Can start as soon as possible
Job Responsibilities:
Handle both incoming and outgoing calls
Manage customer questions, support, and solve problems including:
- Answer questions about patient payments
- Check remaining balances when patients ask
- Give preapproved discount offers if needed
- Confirm payments made online again
- Fix issues patients have when paying online
- Process patient credit card payments securely online to settle their open bills
- Update the PMS systems when there are changes in insurance or address
- Handle disputes about patient billing statements
- Answer other frequently asked questions — about insurance or clinic issues
- Other task may be assigned by immediate superior
Recruitment Process: (Online and Face to Face)
Initial Interview
Second Interview
Final Interview
Job Offer
Job Type: Full-time
Pay: Php18, Php25,000.00 per month
Work Location: In person
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