Customer Service Agent

8 hours ago

Cebu City, Central Visayas, Philippines 1Aviation Groundhandling Services, Corp. Full time ₱150,000 - ₱250,000 per year

Department
Customer Service - Mactan

Employee Type
Probationary

Now Hiring: Customer Service Agent – Mactan (Cebu) | Join the 1Aviation Team

Are you passionate about customer service and aviation? 1Aviation is looking for dynamic and service-driven individuals to join our growing team as Customer Service Agents in Mactan (Cebu). If you thrive in a fast-paced airport environment and enjoy delivering exceptional guest experiences, this opportunity is for you

Job Overview
As a Customer Service Agent, you will be the frontline representative of 1Aviation, attending to passenger needs, resolving inquiries, and ensuring smooth ground operations in accordance with airline and airport policies.

Key Responsibilities

  • Represent 1Aviation's Vision, Mission, and Core Values in all passenger interactions.
  • Ensure full compliance with aviation safety, security, quality, and customer service standards.
  • Handle check-in, boarding, and gate operations according to airline procedures.
  • Attend daily pre-flight and post-flight briefings.
  • Maintain cleanliness and order at check-in counters and boarding gates.
  • Respond to guest inquiries and complaints with empathy and professionalism.
  • Assist with disruption management and escalate complex issues when needed.
  • Prepare and manage sales and cash reports; ensure safe handling and remittance of collections.
  • Provide special handling assistance for VIP, PWD, and elderly passengers.
  • Stay onsite post-flight for up to 30 minutes to manage any flight returns.
  • Perform additional tasks assigned by the Station Supervisor.

Qualifications

  • Must be a bachelor's degree holder, preferably in Hospitality Management, Tourism, or a related field
  • Preferably with prior experience in a Customer Service role, ideally in an airport or travel setting
  • Service-oriented and committed to delivering high-quality guest experiences
  • Strong communication and interpersonal skills
  • Ability to stay calm under pressure and solve problems effectively
  • Willing to work in a rotating shift schedule, including weekends and holidays

Work Location:

Mactan, Cebu – within proximity of the Mactan-Cebu International Airport

Why Join Us?

  • Be part of a fast-growing aviation company with strong values
  • Work in a dynamic, people-first environment
  • Enjoy career development opportunities and training support
  • Make an impact on passenger experience and airport operations

Apply Now

If you're ready to take your career to new heights with 1Aviation, apply today and become a key part of our ground operations team

Experience Range Range (Years)
0 - 5 years

Job posted on

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