Command Center Specialist

Job DescriptionEscalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications Monitors and reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis Opens an incident record (ticket) when an event trend is visible which may lead to a...

Job Description:The Translator Specialist is responsible for converting written or spoken materials from one language to another while maintaining the original meaning, tone, and context. (Mandarin to English) The role ensures clear, accurate, and culturally appropriate communication between parties, supporting business operations, documentation, and client...

The Customer Service Specialist acts as the first point of contact for customers, ensuring every interaction provides an exceptional experience for both new and returning clients. This role manages communications across phone, email, and messaging platforms, delivering prompt support to keep enquiries, requests, and issue resolutions running efficiently...

Virtual Command Center (VCC) Monitoring Analyst Our Service Management Platform is seeking a VCC Monitoring Analyst to join our team in the Philippines. In this position you will ensure proper configuration and continuous monitoring of IT infrastructure using designated tools and support incident and request management processes, proactively identifying...

About the Role As Command Centre Lead, you’ll manage the heartbeat of enterprise IT operations — leading monitoring, event management, and major incident coordination. You’ll work closely with infrastructure, observability, and resiliency teams to maintain high service reliability and business continuity. Key Responsibilities Oversee 24x7 Command...

What is your mission?Are you a proactive talent hunter with a passion for finding the right people for the right roles? As a Sourcing Specialist & Talent Pipeline Specialist, you will be a key player in our talent acquisition strategy by identifying and engaging with high-quality candidates. Your mission is to build strong pipelines and connect with both...

We're hiring 10 Customer Service Specialists ready to start immediately If you enjoy connecting directly with customers and providing excellent service, we want to hear from youKey Responsibilities:Handle inbound and outbound voice calls with clients to address inquiries, concerns, and account-related issues.Conduct welcome calls for new clients enrolled in...

This is a remote position. Web Optimization & SEO Specialist – Technical Website Support Function: Marketing/Production Location: Remote (Philippines, Brazil, or Mexico) Rate: $6–8/hr Type: Full-Time What You’ll Own We’re hiring a technical web and SEO specialist to build, optimize, and maintain high-performing websites. You’ll run SEO audits, fix...

About the job Training & Content Specialist Job Summary: The Training & Content Specialist is responsible for creating, maintaining, and optimizing knowledge base content, FAQs, and training materials for call center. This role ensures call center agents have accurate, up-to-date, and easy-to-understand resources while supporting training programs for new...

Job Title Sales Specialist - Growth backer Company Cyberbacker Careers Seniority Level Entry level Employment Type Full-time Job Function Sales and Business Development Industries Outsourcing and Offshoring Consulting Key Responsibilities Dominate your market: Identify, target, and win new business opportunities like the sales pro you are. Crush your quotas:...