Command Center Specialist

3 days ago


Ortigas Center, Philippines Questronix Corporation Full time ₱300,000 - ₱500,000 per year

Job Description

  • Escalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications
  • Monitors and reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis
  • Opens an incident record (ticket) when an event trend is visible which may lead to a potential issue
  • Enrolls and integrates new systems, applications or business processes going to production into existing monitoring tools and adds them to the current monitoring scope
  • Other technologies related to building the services may also be assigned

Requirements

Minimum Qualifications

  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;
  • BS IT graduate or any IT-related course;
  • Must possess above average customer service skills;
  • Must have excellent attention to detail and accuracy;
  • Willing to have shifting schedule (day shift and night shift)
  • Amenable to work fully onsite (Ortigas)
  • Fresh graduates are welcome to apply


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