Virtual Command Center

2 weeks ago

Philippines Inchcape Digital Full time

Virtual Command Center (VCC) Monitoring Analyst Our Service Management Platform is seeking a VCC Monitoring Analyst to join our team in the Philippines. In this position you will ensure proper configuration and continuous monitoring of IT infrastructure using designated tools and support incident and request management processes, proactively identifying issues and driving service improvements aligned with ITIL V3 – Service Operation standards. What you’ll do Configure and maintain monitoring tools to detect performance issues and prevent failures. Manage outages and coordinate incident resolution, including escalation and stakeholder communication. Conduct post‑incident reviews and drive root cause analysis and corrective actions. Lead continuous service improvement initiatives and track service quality metrics. Train junior staff and promote knowledge sharing across teams. Collaborate with internal teams and customers to ensure transparency and effective problem‑solving. About you Strong knowledge of monitoring processes and tools, ITIL principles, and incident/request management. Experience with Microsoft Office 365, SAP, Salesforce, and diagnostic utilities. Excellent analytical, documentation, and communication skills. Graduate in a process‑oriented field (e.g., Industrial or Systems Engineering). We offer you Learning & Development: Access leading learning platforms with tailored pathways for every role, including technical and leadership training and certifications. Career Growth: Receive ongoing career support, regular performance reviews, and opportunities for promotion, with access to senior leadership for guidance and mentorship. Skills Advancement: Continuously upgrade your expertise through training in the latest technologies and industry advancements. Flexible Work: Benefit from hybrid or remote work arrangements, with a remote work bonus to recognise your contribution. Health & Wellbeing: Enjoy Health Maintenance Organization HMO coverage with free dependent inclusion and life insurance for added peace of mind. Special Leave: Celebrate your birthday with a dedicated day off just for you. Work Tools: Get the equipment you need to perform your role effectively. Opportunity for everyone At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all. About us Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues fosters an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. Inchcape’s Digital Delivery Centres drive innovation, empowering global mobility through advanced technology solutions. Our teams deliver impactful digital systems, ensuring long‑term business success with world‑class operations at scale. Additional information request Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role. Seniority level Associate Employment type Full‑time Job function Information Technology Industries Automotive and Technology, Information and Media Location Pasig, National Capital Region, Philippines #J-18808-Ljbffr

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