Training & Content Specialist

1 day ago

Metro Manila Philippines CEF Solutions Inc. Full time

About the job Training & Content Specialist Job Summary: The Training & Content Specialist is responsible for creating, maintaining, and optimizing knowledge base content, FAQs, and training materials for call center. This role ensures call center agents have accurate, up-to-date, and easy-to-understand resources while supporting training programs for new product launches. The specialist will also improve existing knowledge base resources, leverage CRM systems, and use AI solutions to enhance content accuracy, accessibility, and agent efficiency. Industry knowledge and a data-driven approach will be applied to continuously improve agent performance and customer support outcomes. Key Responsibilities: Develop, update, and maintain knowledge base articles, FAQs, and SOPs for call center agents across all product categories and related brands. Create comprehensive training materials and support programs for new product launches and assist in delivering training sessions to the contact center team. Continuously review, improve, and optimize knowledge base content, FAQs, and support resources using AI tools and CRM insights. Utilize CRM systems to ensure content and training materials are integrated, accessible, and aligned with workflows. Ensure all content and training materials are accurate, consistent, and aligned with product information. Monitor knowledge base and FAQ usage, training effectiveness, and CRM adoption, reporting insights to management. Collaborate with product, customer support, and operations teams to ensure knowledge base, FAQs, and training materials reflect current processes and product offerings. Qualifications & Skills: Bachelor's degree in communications, Business, Education, or related field. Minimum of 2-3 years of experience supporting the consumer/home appliance industry is highly preferred. Proven experience in content creation, knowledge management, and training support. Experience creating FAQs and resources for multiple product categories and brands. Strong written and verbal communication skills in English (French is preferred but not required). Experience with CRM systems and integrating content or training materials into workflows. Familiarity with call center operations and customer support processes. Ability to simplify technical or product information for diverse audiences. Strong organizational skills, attention to detail, and ability to manage multiple priorities. Experience supporting or delivering training programs. Accuracy and attention to detail Clear and effective communication Training and facilitation support skills CRM proficiency and data-driven mindset Experience leveraging AI tools to optimize knowledge base and resources Analytical and problem-solving skills Collaboration and teamwork Proactive approach to process improvement #J-18808-Ljbffr

  • Training & Content Specialist

    8 hours ago

    Metro Manila, Philippines CEF Solutions Inc. Full time

    Job Summary:The Training & Content Specialist is responsible for creating, maintaining, and optimizing knowledge base content, FAQs, and training materials for call center. This role ensures call center agents have accurate, up-to-date, and easy-to-understand resources while supporting training programs for new product launches. The specialist will also...

  • Training & Content Specialist

    4 days ago

    Manila, National Capital Region, Philippines CEF Solutions Inc. Full time ₱600,000 - ₱800,000 per year

    Job Summary:The Training & Content Specialist is responsible for creating, maintaining, and optimizing knowledge base content, FAQs, and training materials for Midea Canadas call center. This role ensures call center agents have accurate, upto-date, and easy-to-understand resources while supporting training programs for new product launches. The specialist...

  • Training & Content Specialist

    8 hours ago

    Manila, National Capital Region, Philippines CEF Solutions Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Job Summary:The Training & Content Specialist is responsible for creating, maintaining, and optimizing knowledge base content, FAQs, and training materials for call center. This role ensures call center agents have accurate, up-to-date, and easy-to-understand resources while supporting training programs for new product launches. The specialist will also...

  • Content Specialist

    3 weeks ago

    , Metro Manila, Philippines Hammerjack Full time

    Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide! Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no...

  • Content Specialist

    3 days ago

    , , Philippines Refinitiv Full time

    # **Our Privacy Statement & Cookie Policy****Content Specialist**, Primary Law Content Ops Team Elevate your career with Thomson Reuters as a Content Specialist, where technology meets legal content to create groundbreaking solutions in the legal space! Participates in an Editorial or Content Operations team, providing leadership and work direction to team,...

  • Digital Marketing Specialist

    6 days ago

    Philippines Amped HQ Full time ₱600,000 - ₱720,000 per year

    Amped HQ is growing fastWe need the best of the best to come and contribute to our staff & clients.With unprecedented client and employee retention, Amped HQ is out to disrupt the industry in opportunities for both clients and employees. Bringing together the best talent, leadership & systems while fostering real relationships, personal & professional...

  • Content Specialist

    2 weeks ago

    , Metro Manila, Philippines FactSet Full time

    Overview Join to apply for the Content Specialist - Benchmarks role at FactSet . FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do....

  • Digital Optimisation Specialist

    2 weeks ago

    Philippines Amped HQ Full time ₱360,000 - ₱720,000 per year

    Amped HQ is growing fastWe need the best of the best to come and contribute to our staff & clients.With unprecedented client and employee retention, Amped HQ is out to disrupt the industry in opportunities for both clients and employees. Bringing together the best talent, leadership & systems while fostering real relationships, personal & professional...

  • Implementation Training

    3 days ago

    , Metro Manila, Philippines Auctane Full time

    Implementation Training & Development Specialist Join Wetr above to apply for the Implementation Training & Development Specialist role at Auctane About Us At Auctane, we help businesses deliver – whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever‑changing requirements of their industry...

  • Web Content Specialist

    4 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overall Purpose of the Role As a Web Content Specialist, you will be supporting the web marketing team of a Fortune 500 client. Under general supervision and in collaboration with a team operating out of the US, you will be maintaining the content of different financial advisors' websites, managing the content management system, and doing revisions as needed...