AU RTO Student Success Coach | ZR_968_JOB

4 days ago

Quezon City, National Capital Region, Philippines PeoplePartners Inc Full time ₱40,000 - ₱60,000 per year

This is a remote position.

AU RTO Student Success Coach (Remote)
Background
  • We're PeoplePartners, hiring on behalf of one of our inspiring clients in the RTO space. They're growing fast and need a calm, capable, and compassionate coach who can help students start, stick with, and succeed in their online courses.
About the Role
  • As a Student Success Coach, you're the go-to person for a group of students—checking in, cheering on, and keeping them on track. You'll handle phone-based coaching, resolve questions, and support students from enrolment to graduation. If you love being the person who turns "I'm stuck" into "I got this"—this one's for you.
Your Key Responsibilities:
  • Build genuine, supportive relationships with your student portfolio.
  • Make and take calls that matter—guiding, coaching, encouraging.
  • Track enrollments, engagement, and academic progress.
  • Spot and act on early signs of withdrawal risk.
  • Collaborate with training, career, and admin teams.
  • Log it all beautifully in Hubspot, Aircall, CENA, RTOApply, and LMS.
  • Hit your KPIs (calls, time, conversions, revenue)—because outcomes matter.
  • Keep systems tidy, communications clear, and standards high.
Requirements About YOU
  • You're warm, curious, and great on the phone.
  • You've got solid customer service or call center experience.
  • You know (or are excited to learn) the RTO world.
  • You take initiative, stay accountable, and bring a calm energy.
  • You're motivated by student success, not just scripts.
  • You're comfortable in a high-volume, high-impact environment.
About YOUR Work History
  • Experience in student support, retention, or sales.
  • Confident juggling systems like Aircall, Hubspot, LMSs.
  • Known for follow-through, empathy, and high performance.
  • Bonus: you've worked in the VET or RTO sector.
About the Culture YOU Thrive In
  • You're upbeat, people-first, and team-oriented.
  • You get a kick out of helping others thrive.
  • You laugh often.
  • You bring good vibes to group chats.
  • You're also not afraid of the numbers—they help you measure your impact.
Key Responsibilities YOU Can't Wait to Do
  • Help students overcome fear, self-doubt, or delay.
  • Create safe, motivating conversations.
  • Drive real change—one phone call at a time.
  • Exceed call and conversion targets.
How YOU Will Be Measured
  • 45 calls/day.
  • 180+ minutes talk time/day.
  • 55%+ extension conversion rate.
  • Revenue targets & student satisfaction.
  • Same-day call-backs & ticket response within 1 day.
When & Where YOU Will Work
  • Work from home (PH-based) ; Day-shift (AEST).
  • Tools: Aircall, Hubspot, CENA, RTOApply, LMS.
Benefits
  • Permanent Work-from-home setup
  • Company-provided equipment
  • Secondary Wi-Fi Modem
  • 21 Leave Credits Annually - Leave benefits begin on Day 1.
  • 100% conversion of UNUSED leave credits
  • HMO on Day 1
  • 13th Month Pay
  • Monthly Gift Voucher
  • Milestone Tokens (Birthday/Anniversary/Christmas).
  • A Life Beyond the Screen #WorkLifeBalance.
  • Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.

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