Email Support Representative- Up to 29k
3 hours ago
About the role
This is a full-time customer service role with Richbuild Industrial Sales Inc., based in Muntinlupa City, Metro Manila. As an Email Support Representative, you will be responsible for providing prompt and professional email-based support to our customers, ensuring they receive a high-quality experience.
What you'll be doing
- Responding to customer inquiries and complaints via email in a timely and effective manner
- Troubleshooting customer issues and providing solutions
- Maintaining detailed records of all customer interactions
- Escalating complex issues to the appropriate team members
- Identifying opportunities to improve customer service processes and procedures
- Contributing to a positive and collaborative team environment
What we're looking for
- At least 1 year of experience in a customer service or call centre role
- Excellent written communication skills in English
- Strong problem-solving and critical thinking abilities
- Proficiency in using email and customer relationship management (CRM) software
- A friendly, patient, and customer-focused attitude
- Ability to work in a fast-paced environment and meet deadlines
What we offer
At Richbuild Industrial Sales Inc., we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary of up to 29,000 PHP per month, we offer a range of benefits including medical insurance, paid time off, and opportunities for professional development.
About us
Richbuild Industrial Sales Inc. is a leading supplier of high-quality industrial products and services. With over 20 years of experience in the industry, we are dedicated to providing our customers with the best possible solutions to meet their business needs. Our team of experienced professionals is committed to delivering exceptional customer service and driving innovation in the industry.
If you are interested in this opportunity, please apply now.
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