Customer Relations Manager

6 days ago

Caloocan City, National Capital Region, Philippines Sweet Dough Global Ventures Inc. Full time ₱300,000 - ₱600,000 per year

We're Hiring Customer Relations Manager | Donut Park 도넛 공원

Location: CAMANAVA area (Caloocan, Malabon, Navotas, Valenzuela)

Department: Customer Relations

Reports to: CEO/Owner

Supervises: Customer Relations Officers, Chat Support Team

Position Summary

Donut Park is looking for a Customer Relations Manager to strengthen and sustain relationships with our valued franchisees. This role will lead the onboarding of new franchise owners, monitor performance, provide strategic support, and manage a dynamic team to ensure the highest quality of customer service. The Manager serves as the key bridge between our franchisees and the company, safeguarding Donut Park's brand standards and customer experience values.

Key Responsibilities:

==Franchisee Onboarding & Support

*Guide new franchisees through onboarding, orientation, and operational standards.

*Provide ongoing support for operational and customer service needs.

==Franchise Performance Monitoring

*Track and analyze sales, compliance, and customer feedback.

*Recommend corrective actions to boost franchise growth.

==Relationship Management

*Maintain positive relationships with franchisees and store owners.

*Serve as the primary contact for inquiries, escalations, and concerns.

==Market Analysis & Strategic Planning

*Analyze customer insights and market trends to improve competitiveness.

*Support in developing engagement and growth strategies.

==Team Leadership & Coordination

*Supervise Customer Relations Officers and Chat Support staff.

*Set performance goals, coach, and ensure service excellence.

==Problem-Solving & Continuous Improvement

*Resolve franchise-related concerns in coordination with internal teams.

*Recommend process improvements to enhance satisfaction and efficiency.

Qualifications:

*Bachelor's degree in Business Administration, Marketing, Management, or related field.

*3–5 years' experience in customer relations, franchise management, or client servicing (F&B industry preferred).

*Strong leadership and interpersonal skills in handling franchisee relationships.

*Excellent problem-solving, analytical, and planning abilities.

*Clear and professional communication skills (oral & written).

*Must be residing in the CAMANAVA area.

*Minimum 3+ years of management experience required to effectively supervise Customer Relations Officers and Chat Support Team.

```

  • Customer Relations Manager

    2 weeks ago

    Caloocan City, National Capital Region, Philippines Sweet Dough Global Ventures Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the role This is a full-time role as a Customer Relations Manager at Sweet Dough Global Ventures Inc., based in South Caloocan Metro Manila. As the Customer Relations Manager, you will be responsible for overseeing all customer-facing activities and ensuring a seamless experience for our clients.What you'll be doingManage a team of customer service...

  • Customer Relation

    2 weeks ago

    Marikina City, National Capital Region, Philippines Aspiree Inc. Full time ₱540,000 - ₱720,000 per year

    The Customer Relations & Security Manager is responsible for managing customer complaints and finding solutions to customer problems.KRA 1: Customer Relations ManagementSets customer satisfaction goals and monitors performance against them. Collects and reviews customer feedback through various platforms (e.g., email, calls, suggestion boxes).Collaborates...

  • Customer Relations Staff

    2 weeks ago

    Quezon City, National Capital Region, Philippines NISSAN COMMONWEALTH INC. Full time ₱250,000 - ₱350,000 per year

    The Customer Relations Staff/ Assistant manages the front desk reception, assistance of of internal and external customers, excellent handling of incoming phone calls whether inquiry, requests, or complaints, database management, booking customer appointments and providing assistance in Customer Relations' activities or events.Candidate must possess at least...

  • Labor Relations Specialist

    2 days ago

    Caloocan City, National Capital Region, Philippines PH GLOBAL JET EXPRESS INC. Full time ₱600,000 - ₱1,200,000 per year

    Responsible for facilitating employee relations and mediating human resource issues on behalf of the company. Deals with issues related to employee and management relations and works to help employees and management. Work requires coordination with all facets of Human Resources.QUALIFICATIONSDegree in a program of study related to Human Resources, Business...

  • Customer Relations Staff

    2 weeks ago

    Makati City, National Capital Region, Philippines Sumisho Motor Finance Corporation Full time ₱900,000 - ₱1,200,000 per year

    Candidate must possess a 4-year bachelor's degree graduate in Business Studies/Administration/Management, Finance/Accountancy/Banking, Marketing, Others or equivalent.Preferably 6months-1year Experienced Employee specialized in Customer Service or equivalent.Amenable to report in Paseo de Roxas, Makati.Job Purpose:The Primary Role of a Branch Customer...

  • Customer Relations Officer

    2 days ago

    Makati City, National Capital Region, Philippines Fagokho Corp. Full time ₱300,000 - ₱600,000 per year

    Job Summary:The Customer Relations Officer under the Marketing Department at Ramen Nagi Philippines is responsible for managing customer interactions to strengthen brand loyalty and enhance the overall guest experience. This role involves handling customer inquiries and feedback across various channels, ensuring timely resolution of concerns, and promoting a...

  • Marine Assistant Operation Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Global Process Manager Inc. Full time $104,000 - $130,878 per year

    ExperienceMinimum of 7 years of related work experience in any related fields in vessel business operations, shipping operations, vessel navigation, and/or machinery.Experience in training/development, process management, and data management is an advantage.2 years in a leadership or Assistant Manager role, overseeing teamsExperienced in managing...

  • Customer Relation Management Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines DTI-SBCorp Full time

    Qualifications:Bachelor's degree in Business Administration, Marketing, Communication, or any related field.At least 3 years of experience in customer service or administrative supportExcellent verbal and written communication skills.Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).Strong interpersonal skills and attention to...

  • Customer Relations Officer

    4 days ago

    Quezon City, National Capital Region, Philippines United Asia Automotive Group Inc. Full time ₱250,000 - ₱500,000 per year

    PRIMARY RESPONSIBILITIES:The Distributor Customer Relations Officer manages and supports Dealer Customer Relations Officers (CROs) nationwide, ensuring a unified customer service experience, effective resolution of issues, and alignment with company standards.The Distributor CRO oversees Dealer CRO performance, consolidates feedback, and provides strategic...

  • Customer Relation Management Staff

    2 weeks ago

    Makati City, National Capital Region, Philippines DTI-SBCorp Full time

    Qualifications:Bachelor's degree in Business Administration, Marketing, Communication, or any related field.At least 1 year of experience in customer service or administrative support (fresh graduates may be considered).Excellent verbal and written communication skills.Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).Strong...