Customer Relations Manager

2 weeks ago

Caloocan City, National Capital Region, Philippines Sweet Dough Global Ventures Inc. Full time ₱300,000 - ₱600,000 per year

We're Hiring Customer Relations Manager | Donut Park 도넛 공원

Location: CAMANAVA area (Caloocan, Malabon, Navotas, Valenzuela)

Department: Customer Relations

Reports to: CEO/Owner

Supervises: Customer Relations Officers, Chat Support Team

Position Summary

Donut Park is looking for a Customer Relations Manager to strengthen and sustain relationships with our valued franchisees. This role will lead the onboarding of new franchise owners, monitor performance, provide strategic support, and manage a dynamic team to ensure the highest quality of customer service. The Manager serves as the key bridge between our franchisees and the company, safeguarding Donut Park's brand standards and customer experience values.

Key Responsibilities:

==Franchisee Onboarding & Support

*Guide new franchisees through onboarding, orientation, and operational standards.

*Provide ongoing support for operational and customer service needs.

==Franchise Performance Monitoring

*Track and analyze sales, compliance, and customer feedback.

*Recommend corrective actions to boost franchise growth.

==Relationship Management

*Maintain positive relationships with franchisees and store owners.

*Serve as the primary contact for inquiries, escalations, and concerns.

==Market Analysis & Strategic Planning

*Analyze customer insights and market trends to improve competitiveness.

*Support in developing engagement and growth strategies.

==Team Leadership & Coordination

*Supervise Customer Relations Officers and Chat Support staff.

*Set performance goals, coach, and ensure service excellence.

==Problem-Solving & Continuous Improvement

*Resolve franchise-related concerns in coordination with internal teams.

*Recommend process improvements to enhance satisfaction and efficiency.

Qualifications:

*Bachelor's degree in Business Administration, Marketing, Management, or related field.

*3–5 years' experience in customer relations, franchise management, or client servicing (F&B industry preferred).

*Strong leadership and interpersonal skills in handling franchisee relationships.

*Excellent problem-solving, analytical, and planning abilities.

*Clear and professional communication skills (oral & written).

*Must be residing in the CAMANAVA area.

*Minimum 3+ years of management experience required to effectively supervise Customer Relations Officers and Chat Support Team.

```

  • Labor Relations Specialist

    1 week ago

    Caloocan City, National Capital Region, Philippines PH GLOBAL JET EXPRESS INC. Full time ₱600,000 - ₱1,200,000 per year

    Responsible for facilitating employee relations and mediating human resource issues on behalf of the company. Deals with issues related to employee and management relations and works to help employees and management. Work requires coordination with all facets of Human Resources.QUALIFICATIONSDegree in a program of study related to Human Resources, Business...

  • Customer Relations Officer

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Toyota Shaw Inc. Full time ₱900,000 - ₱1,200,000 per year

    Conducts daily PSFU on the designated department.Ensures 100% call outs and accurate entry of data.Daily creation, encoding and monitoring of al I inquiries and concerns in C4C and SAP.Ensures all VOCs or Voice of the Customer, whether positive or negative, are shared/reported to related departments through the Supervisors and Managers coming from all...

  • Customer Relations Specialist

    2 weeks ago

    Quezon City, National Capital Region, Philippines AF Fashion, Inc. Full time ₱250,000 - ₱300,000 per year

    Serve as the primary point of contact for clients, ensuring smooth communication and excellent customer service.Schedule and coordinate client appointments, fittings, and meetings in coordination with the design and production teams.Manage and organize the Chairman's schedule, including client meetings, internal appointments, and events.Maintain and update...

  • Customer Relations Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines Credit Corp Full time ₱200,000 - ₱400,000 per year

    All Work types Full-time (1)All Locations Manila (1) Manila - Makati City (1)All Categories Collections (1) Customer Service & Call Centre (1)Customer Relations Associate - Collection ServicesApply nowJob no:494998Work type:Full-timeLocation:Manila, Manila - Makati CityCategories:Collections, Customer Service & Call CentreBe part of our collections team and...

  • Customer Relation Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines ANC Group of companies - Ford Quezon Ave Full time ₱250,000 - ₱500,000 per year

    The position holder shall undertake the following functions:Performs job functions consistent with the corporate vision and mission statement and core values of the company.Serves as main contact person and front-liner vis-à-vis FGP-dealer-customer relations.Undertakes briefings with customers with new vehicle release of the appointment system, and contact...

  • Customer Relations Officer

    2 weeks ago

    Quezon City, National Capital Region, Philippines ANC Group of companies - Ford Quezon Ave Full time ₱250,000 - ₱500,000 per year

    BASE OFFICE: FORD COMMONWEALTHThe position holder shall undertake the following functions:Performs job functions consistent with the corporate vision and mission statement and core values of the company.Serves as main contact person and front-liner vis-à-vis dealer distributor-dealer-customer relations.Undertakes briefings with customers with new vehicle...

  • Customer Relations Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines Credit Corp Inc Full time ₱300,000 - ₱600,000 per year

    Be part of our collections team today and land a job before the Holiday Season beginsCredit Corp Group stand out as exceptional debt collection agencies. With a robust team of over 1,900 professionals, we have offices located in Australia, the USA, New Zealand, and the Philippines. As an ASX200 company, we operate primarily through two business streams:...

  • customer relations specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Global Quest Consulting Group, Inc. Full time ₱800,000 - ₱1,200,000 per year

    Date Posted: March 2, 2023Job Location: Makati CityJob Description:Review the Previous Agreement with the clientsMake a List of Benefit CoverageAnalyze utilization reportGet Actuarial computation and Top Management approvalPrepare renewal offer letterHandle renewal negotiation and get Top Management support whenever necessaryQualifications:Must have a...

  • customer relations assistant

    2 weeks ago

    Makati City, National Capital Region, Philippines Global Quest Consulting Group, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Date Posted: October 19, 2022Job Location: Makati CityJob Description:Review the Previous Agreement with the clientsMake a List of Benefit CoverageAnalyze utilization reportGet Actuarial computation and Top Management approvalPrepare renewal offer letterHandle renewal negotiation and get Top Management support whenever necessaryQualifications:Must have a...

  • Customer Relations Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines Karamar Corporation Full time ₱300,000 - ₱720,000 per year

    Serves as a liaison between the Retail team, shop staff, and the IT team to ensure effective communication and collaboration on CRM initiatives.Maintain comprehensive customer database, ensuring accurate and up-to-date customer information.Segment the customer database based on demographics, purchase history etc. to tailor initiatives to specific...