Customer Relation Officer

2 weeks ago

Makati City, National Capital Region, Philippines ANC Group of companies - Ford Quezon Ave Full time ₱250,000 - ₱500,000 per year

The position holder shall undertake the following functions:

  1. Performs job functions consistent with the corporate vision and mission statement and core values of the company.

  2. Serves as main contact person and front-liner vis-à-vis FGP-dealer-customer relations.

  3. Undertakes briefings with customers with new vehicle release of the appointment system, and contact numbers of the different departments with which they may coordinate for any concern and inquiries.

  4. Encodes new customer releases in the customer master file templates; secures relevant customer information to update customer database.

  5. Maintains files on documentation of customer transactions with the company.

  6. Provides customers with updated information on the status of their transactions with the company, e.g., the availability of LTO registrations and plates.

  7. Responds to customer concerns / problems and ensures prompt resolution through proper coordination with the different departments involved; prepares weekly summary of customer concerns and provides information to the departments concerned and to the FGP.

  8. Provides customers with information on new products and services and regarding recent in-house dealer- initiated and FGP promotional activities to assist in sales promotion and be able to undertake cross-selling.

  9. Calls up customers to remind them that their vehicles are due for preventive maintenance service and sets and confirms appointments for customers who are due for maintenance.

  10. Performs after-sales and after-service follow-up calls to generate customer feedback on their level of satisfaction on the company's products and services; prepares necessary reports (e.g. CCRF and weekly metrics) out of each contact made.

  11. Monitors customer patronage for purposes of maintaining high retention rate; tracks and monitors inactive and lost customers and converts them into active accounts.

  12. Prepares and submits to superior officer productivity report and metrics in order to monitor the unit received by the customer.

  13. Performs such other duties and responsibilities analogous, germane or related to and/or implied from the above enumeration of duties and responsibilities.

Job Type: Full-time

Work Location: In person

  • Customer Relations Officer

    2 weeks ago

    Quezon City, National Capital Region, Philippines ANC Group of companies - Ford Quezon Ave Full time ₱250,000 - ₱500,000 per year

    BASE OFFICE: FORD COMMONWEALTHThe position holder shall undertake the following functions:Performs job functions consistent with the corporate vision and mission statement and core values of the company.Serves as main contact person and front-liner vis-à-vis dealer distributor-dealer-customer relations.Undertakes briefings with customers with new vehicle...

  • Customer Relations Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines Karamar Corporation Full time ₱300,000 - ₱720,000 per year

    Serves as a liaison between the Retail team, shop staff, and the IT team to ensure effective communication and collaboration on CRM initiatives.Maintain comprehensive customer database, ensuring accurate and up-to-date customer information.Segment the customer database based on demographics, purchase history etc. to tailor initiatives to specific...

  • Customer Relations Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines Credit Corp Full time ₱200,000 - ₱400,000 per year

    All Work types Full-time (1)All Locations Manila (1) Manila - Makati City (1)All Categories Collections (1) Customer Service & Call Centre (1)Customer Relations Associate - Collection ServicesApply nowJob no:494998Work type:Full-timeLocation:Manila, Manila - Makati CityCategories:Collections, Customer Service & Call CentreBe part of our collections team and...

  • Customer Relations Officer

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Toyota Shaw Inc. Full time ₱900,000 - ₱1,200,000 per year

    Conducts daily PSFU on the designated department.Ensures 100% call outs and accurate entry of data.Daily creation, encoding and monitoring of al I inquiries and concerns in C4C and SAP.Ensures all VOCs or Voice of the Customer, whether positive or negative, are shared/reported to related departments through the Supervisors and Managers coming from all...

  • Customer Relations Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines Credit Corp Inc Full time ₱300,000 - ₱600,000 per year

    Be part of our collections team today and land a job before the Holiday Season beginsCredit Corp Group stand out as exceptional debt collection agencies. With a robust team of over 1,900 professionals, we have offices located in Australia, the USA, New Zealand, and the Philippines. As an ASX200 company, we operate primarily through two business streams:...

  • Labor Relations Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines Fagokho Corp. Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:The Labor Relations Officer is responsible for promoting and maintaining harmonious employee–management relations across all Ramen Nagi Philippines branches. The role ensures compliance with labor laws, company policies, and DOLE regulations, while fostering a positive and productive work environment. Key duties include handling employee...

  • Customer Relations Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Nexus Technologies Full time ₱300,000 - ₱500,000 per year

    The CRS is part of the team that provides Office based sales support. They will handle all sales calls that come in and address the concerns of customers for proper action or channeling. In many instances, they will handle sales transactions for non-targeted or office accounts. They will also provide support for a special group of Sales acting as support for...

  • Employee Relations Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines Fagokho Corp. Full time ₱1,200,000 - ₱2,400,000 per year

    Job Summary:The Employee Relations Officer is responsible for maintaining positive employee relations and ensuring a healthy, compliant, and engaged workplace across all Ramen Nagi Philippines stores and departments. The role focuses on addressing employee concerns, managing disciplinary and grievance cases, and implementing initiatives that promote employee...

  • Customer Relations Manager

    2 weeks ago

    Caloocan City, National Capital Region, Philippines Sweet Dough Global Ventures Inc. Full time ₱300,000 - ₱600,000 per year

    We're Hiring Customer Relations Manager | Donut Park 도넛 공원 Location: CAMANAVA area (Caloocan, Malabon, Navotas, Valenzuela) Department: Customer Relations Reports to: CEO/Owner Supervises: Customer Relations Officers, Chat Support Team Position SummaryDonut Park is looking for a Customer Relations Manager to strengthen and sustain relationships...

  • Sales and Client Relations Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines Abraham Holdings Full time ₱360,000 per year

    Sales and Client Relations Officer – LeasingJob Summary:Responsible for driving occupancy and revenue growth by promoting available commercial units for lease, maintaining strong relationships with clients, and ensuring excellent service throughout the leasing process. This role combines sales, marketing, and customer service to attract and retain tenants,...