IT Service Engineer

3 days ago

Ortigas, Philippines Prime@Technology Specialists, Inc. Full time ₱480,000 per year

Customer Profile:

  • Eye care device company in the world. We operate in the ophthalmic surgical and vision care markets, which are large, dynamic, and growing. We are dedicated to helping people see brilliantly.

Job Description:

  • Perform troubleshooting for end-user computing needs.
  • Handle incident tickets till closure with ownership, investigate, and provide temporary and/or permanent resolution of incidents escalated.
  • Provide timely status updates to relevant parties and close all tickets once complete.
  • Provide advice and assistance to users on the usage of simple functional features of software and hardware peripherals.
  • Required to perform basic administrative support, asset management, and routine IT housekeeping services.
  • Monitor the agreed service level document, maintain the configuration of the systems, and provide regular reporting to relevant parties.
  • Determine root causes of issues and communicate appropriately to internal and external customers and third-party service technicians.
  • Ensure Key Performance Indicators KPIs are consistently met without compromising the quality of service delivery

Additional Qualifications:

  • Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end of life, builds, application installations, user migration, decommission, and disposal.
  • Must have experience in troubleshooting and handling ticket incidents.
  • No specific years of experience were required as long as the candidate was knowledgeable about the job description.

Job Type: Full-time

Pay: Up to Php40,000.00 per month

Application Question(s):

  • Are you willing to deploy at 801 8th Floor Tower 1 Rockwell Business Center, Ortigas Ave. Pasig City? and can start ASAP?

Education:

  • Bachelor's (Preferred)

Experience:

  • It Service Engineer: 1 year (Preferred)

Work Location: In person

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