
ServiceNow Developer
4 days ago
ROLE: ServiceNow Developer
Experience: 3+ years
About the Role
We are seeking a highly skilled ServiceNow Developer to join our team to design, develop, and optimize ServiceNow solutions across ITSM, GRC, ITAM, and other modules. The ideal candidate will have a solid background in scripting, portal development, integrations, and ServiceNow best practices, with a passion for solving business challenges through technology.
Key Responsibilities
Development & Customization
- Design and develop custom applications using ServiceNow Studio and Scoped Applications.
- Customize and configure ITSM modules – Incident, Problem, Change, Knowledge, Request.
- Implement and manage GRC modules including IRM, VRM, TPRM, and Policy & Compliance.
- Build and maintain custom tables, forms, UI Policies, UI Actions, Business Rules, and Script Includes.
- Design and develop user-friendly portals (Employee Center / ESC / CSM) using widgets and guided setups.
Integration & Automation
- Integrate ServiceNow with third-party systems using REST/SOAP APIs, OAuth, and API Key Authentication.
- Develop automation workflows using Flow Designer, Workflow Editor, and Orchestration.
- Configure IntegrationHub spokes for automation and data flow.
Security & Access
- Implement and manage Access Control Rules (ACLs) and role-based security models.
- Ensure secure integrations and data handling practices across the platform.
Reporting & Analytics
- Develop reports, dashboards, and Performance Analytics for ITSM, GRC, and CSM modules.
- Monitor platform performance and recommend optimizations for scalability and efficiency.
Required Skills & Experience
Core ServiceNow Expertise
- ITSM (Incident, Problem, Change, Request, Knowledge)
- GRC (IRM, VRM, TPRM, Policy & Compliance)
- ITAM (Hardware Asset Management)
- Service Catalog, Service Portal, and Employee Center (EC / ESC)
- IntegrationHub, Orchestration, Flow Designer
- Custom App Development
Scripting & Languages
- JavaScript (Glide API), Script Includes, Client Scripts
- HTML5, CSS, basic AngularJS (for portals)
- Experience with Java, Python, C#, or .NET is a plus
Integrations
- REST, SOAP APIs
- OAuth, Basic Auth, API Key-based Auth
- Experience integrating with customer databases or compliance tools
Certifications (Preferred)
- ServiceNow Certified System Administrator (CSA) – Required
- ServiceNow Certified Application Developer (CAD) – Preferred
- Micro-Certifications in GRC, Flow Designer, IntegrationHub, Performance Analytics – a plus
Soft Skills
- Strong analytical and problem-solving abilities
- Excellent verbal and written communication
- Ability to work collaboratively with cross-functional teams
- Self-motivated with a continuous learning mindset
Education
- Bachelor's or Master's in Computer Science, Information Technology, or related field
Nice to Have
- Exposure to AI/ML concepts (e.g., through academic work or internships)
- Experience working in a ServiceNow Premier Partner environment
- Knowledge of ITIL framework and its practical application in ServiceNow
Job Type: Temporary
Contract length: 12 months
Pay: From Php40,000.00 per month
Work Location: On the road
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