ServiceNow Developer

4 days ago

Ortigas, Philippines IT-SPAC Full time ₱480,000 - ₱1,440,000 per year

ROLE: ServiceNow Developer

Experience: 3+ years

About the Role

We are seeking a highly skilled ServiceNow Developer to join our team to design, develop, and optimize ServiceNow solutions across ITSM, GRC, ITAM, and other modules. The ideal candidate will have a solid background in scripting, portal development, integrations, and ServiceNow best practices, with a passion for solving business challenges through technology.

Key Responsibilities

Development & Customization

  • Design and develop custom applications using ServiceNow Studio and Scoped Applications.
  • Customize and configure ITSM modules – Incident, Problem, Change, Knowledge, Request.
  • Implement and manage GRC modules including IRM, VRM, TPRM, and Policy & Compliance.
  • Build and maintain custom tables, forms, UI Policies, UI Actions, Business Rules, and Script Includes.
  • Design and develop user-friendly portals (Employee Center / ESC / CSM) using widgets and guided setups.

Integration & Automation

  • Integrate ServiceNow with third-party systems using REST/SOAP APIs, OAuth, and API Key Authentication.
  • Develop automation workflows using Flow Designer, Workflow Editor, and Orchestration.
  • Configure IntegrationHub spokes for automation and data flow.

Security & Access

  • Implement and manage Access Control Rules (ACLs) and role-based security models.
  • Ensure secure integrations and data handling practices across the platform.

Reporting & Analytics

  • Develop reports, dashboards, and Performance Analytics for ITSM, GRC, and CSM modules.
  • Monitor platform performance and recommend optimizations for scalability and efficiency.

Required Skills & Experience

Core ServiceNow Expertise

  • ITSM (Incident, Problem, Change, Request, Knowledge)
  • GRC (IRM, VRM, TPRM, Policy & Compliance)
  • ITAM (Hardware Asset Management)
  • Service Catalog, Service Portal, and Employee Center (EC / ESC)
  • IntegrationHub, Orchestration, Flow Designer
  • Custom App Development

Scripting & Languages

  • JavaScript (Glide API), Script Includes, Client Scripts
  • HTML5, CSS, basic AngularJS (for portals)
  • Experience with Java, Python, C#, or .NET is a plus

Integrations

  • REST, SOAP APIs
  • OAuth, Basic Auth, API Key-based Auth
  • Experience integrating with customer databases or compliance tools

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA) – Required
  • ServiceNow Certified Application Developer (CAD) – Preferred
  • Micro-Certifications in GRC, Flow Designer, IntegrationHub, Performance Analytics – a plus

Soft Skills

  • Strong analytical and problem-solving abilities
  • Excellent verbal and written communication
  • Ability to work collaboratively with cross-functional teams
  • Self-motivated with a continuous learning mindset

Education

  • Bachelor's or Master's in Computer Science, Information Technology, or related field

Nice to Have

  • Exposure to AI/ML concepts (e.g., through academic work or internships)
  • Experience working in a ServiceNow Premier Partner environment
  • Knowledge of ITIL framework and its practical application in ServiceNow

Job Type: Temporary

Contract length: 12 months

Pay: From Php40,000.00 per month

Work Location: On the road

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