L2 Helpdesk Specialist
1 week ago
JOB TITLE: L2 Helpdesk Specialist DUTIES & RESPONSIBILITIES Provide frontline support for both hardware and software issues via telephone or remote assistance in a timely mannerRoot cause analysis for end user problemsEscalating technical support issues internally and externally with manufacturers (Microsoft, Dell). Working remotely with OEM support teams to coordinate and complete repairs.Monitoring client IT systems Up/Down alerts. Respond within SLA to outage events.Perform Windows OS patching and security updates as assigned.Create Technical Documentation and Knowledge Base articles for common troubleshooting and resolutions. QUALIFICATIONS Business application support (Microsoft Office, Outlook, Office 365, Azure, etc.)Troubleshooting Citrix/RDS and LAN/WAN connectivity issuesActive Directory and Microsoft Exchange Online administrationAdministration experience for Windows Server and Hyper-V consoleWorking knowledge of server virtualization technologies (VMware & Hyper-V)Mobile device support experience (iOS & Android)ConnectWise Manage/Automate systemsITIL Support principles for Ticketing, Triage, and Problem Resolution PERKS: Remote Work SetupCompany Laptop providedHMO Coverage on Day 11 FREE HMO Dependent after 6 months*Additional Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave,Maternity Leave, Paternity Leave, Solo Parent Leave, and more)Unused Leave ConversionAttendance bonusAnnual bonusMonthly prizes and bonusesUp to 30K referral bonus Shift: ESTSetup: Remote
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L2 Helpdesk Specialist
4 days ago
Manila, National Capital Region, Philippines STAFFVIRTUAL Full timeJOB TITLE: L2 Helpdesk Specialist DUTIES & RESPONSIBILITIESProvide frontline support for both hardware and software issues via telephone or remote assistance in a timely mannerRoot cause analysis for end user problemsEscalating technical support issues internally and externally with manufacturers (Microsoft, Dell). Working remotely with OEM support teams to...
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L2 Helpdesk Specialist
7 days ago
Manila, Philippines STAFFVIRTUAL Full timeJOB TITLE: L2 Helpdesk Specialist DUTIES & RESPONSIBILITIES Provide frontline support for both hardware and software issues via telephone or remote assistance in a timely mannerRoot cause analysis for end user problems Escalating technical support issues internally and externally with manufacturers (Microsoft, Dell). Working remotely with OEM support teams...
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L2 Helpdesk/Technical Support Specialist
4 days ago
Libis, Metro Manila, Philippines MicroSourcing Full time ₱30,000 - ₱60,000 per yearDiscover your 100% YOU with MicroSourcing Position: L2 Helpdesk/Technical Support SpecialistLocation: Libis, Quezon CityWork setup & shift: Onsite | Day Shift**Why join MicroSourcing? You'll have:**Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group...
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L2 Helpdesk Specialist
1 week ago
Manila, Philippines STAFFVIRTUAL Full timeJOB TITLE: L2 Helpdesk Specialist DUTIES & RESPONSIBILITIES Provide frontline support for both hardware and software issues via telephone or remote assistance in a timely mannerRoot cause analysis for end user problemsEscalating technical support issues internally and externally with manufacturers (Microsoft, Dell). Working remotely with OEM support teams...
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L2 Technical Support
1 week ago
Manila, National Capital Region, Philippines GECO Asia Pte Ltd Full time ₱900,000 - ₱1,200,000 per yearAbout Us:GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.Position: L2 Technical SupportWe are seeking a motivated and technically skilled L2 Technical Support Specialist to join our team. If you're looking for a role where you...
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LEVEL 1 - IT Helpdesk Specialist (Hybrid)
3 weeks ago
Southern Manila District, Philippines Outsourcea Services Incorporated Full timeLevel 1 IT Helpdesk Specialist (Hybrid) Employment Type: Full-TimeExperience Required: 1–2 YearsKey Requirement: Strong Communication Skills About the Role: We are looking for a motivated Level 1 IT Helpdesk Specialist to provide first-line technical support and assist with daily IT operations. You will help maintain smooth system performance, assist users...
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L2 Technical Support
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeWe're Hiring : L2 Technical Support! Location: Muntinlupa, Philippines Work Mode: Hybrid (3 days onsite, 2 Days WFH) Role: L2 Technical Support What You'll Do Resolve complex technical issues and escalated support tickets Provide advanced troubleshooting for customers and internal teams Document solutions and maintain knowledge base articles...
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IT Helpdesk/Technical Support
4 days ago
Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱250,000 - ₱600,000 per yearPurposeThe Level 1 (L1) Helpdesk provides frontline support for Forsite's customers and internal users. The role covers ticket triage, SOP-based troubleshooting, knowledge base guidance, and basic data analysis and reporting. L1 ensures quick resolution of common issues, smooth escalation for complex cases, and clear communication throughout.Scope of...
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IT Helpdesk Support
6 days ago
Manila, National Capital Region, Philippines iEminence Consulting Services Full time ₱400,000 - ₱800,000 per yearWe are seeking a dependable and customer-focused IT Helpdesk Support (Level 1) Specialist to act as the first line of support for users experiencing IT-related issues. This role involves handling support requests, resolving basic technical concerns, and escalating complex problems to higher-level IT teams. The ideal candidate is proactive, detail-oriented,...
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IT Helpdesk Support
6 days ago
Manila, National Capital Region, Philippines iEminence Consulting Services Full time ₱250,000 - ₱450,000 per yearWe are seeking a Level 1 IT Helpdesk Support Specialist to act as the first point of contact for employees experiencing technical issues. In this role, you will provide essential troubleshooting, resolve day-to-day IT concerns, and escalate complex matters to higher-level support teams. This position is ideal for individuals with strong problem-solving...