L2 Technical Support

1 day ago

Manila, National Capital Region, Philippines GECO Asia Pte Ltd Full time ₱900,000 - ₱1,200,000 per year
About Us:

GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.

Position: L2 Technical Support

We are seeking a motivated and technically skilled L2 Technical Support Specialist to join our team. If you're looking for a role where you can solve complex issues, grow your skills, and work in a collaborative environment — we'd love to hear from you

Job Requirements & Qualifications:
Role Description & Responsibilities
  • Investigate and resolve issues escalated from Tier 1 support.
  • Identify system faults and provide initial fault isolation, proposing resolutions for approval by senior team members.
  • Compile detailed information for Tier 3 or development teams for issues requiring deeper technical involvement.
  • Create support scripts, commands, or workarounds to resolve technical issues effectively.
  • Utilize internal admin tools to support issue resolution and improve user experience.
  • Respond promptly and appropriately to advanced support escalations in line with internal processes.
  • Collaborate proactively with senior agents and supervisors to enhance understanding of systems and internal workflows.
Role Requirements & Qualifications

Must Have:

  • 2–3 years of relevant experience in a technical support or IT support role.
  • Strong troubleshooting, research, and problem-solving skills.
  • Excellent verbal and written communication.
  • Familiarity with software concepts and tools such as HTML, JavaScript, WordPress, SQL queries.
  • Experience using Microsoft Word, Excel, and cloud platforms (Azure, GCP).

Good to Have:

  • Experience working with CRM platforms (e.g., Exponea or similar).
  • Prior experience in a technical specialist role.
  • Background in the healthcare or software industry is a plus but not required.

Why Join Us?

  • Enjoy competitive pay and benefits, with opportunities to grow your career.
  • Be part of a collaborative team where your work is valued and innovation is encouraged.
  • Work in a supportive environment that promotes work-life balance and personal growth.

How to Apply:

You may click "Apply for this job" button or you may send your updated resume to

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