IT Helpdesk Support

6 days ago

Manila, National Capital Region, Philippines iEminence Consulting Services Full time ₱400,000 - ₱800,000 per year

We are seeking a dependable and customer-focused IT Helpdesk Support (Level 1) Specialist to act as the first line of support for users experiencing IT-related issues. This role involves handling support requests, resolving basic technical concerns, and escalating complex problems to higher-level IT teams. The ideal candidate is proactive, detail-oriented, and committed to delivering smooth and efficient IT operations across the organization.

Key Responsibilities

  • Respond promptly to user inquiries via phone, email, or ticketing systems.
  • Troubleshoot and resolve Level 1 issues related to hardware, software, connectivity, and account access.
  • Record, track, and update support tickets using tools such as Freshdesk, Jira, or Zendesk.
  • Provide basic technical support for desktops, laptops, mobile devices, printers, and peripherals.
  • Assist with software installation, configuration, and updates.
  • Guide users through step-by-step troubleshooting procedures.
  • Escalate unresolved cases to Level 2 or specialized IT teams as needed.
  • Monitor open tickets to ensure timely resolution and follow-through.
  • Document recurring issues and contribute to internal knowledge bases and process improvements.

Qualifications

Education & Experience

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 6 months to 1 year of experience in IT helpdesk or technical support preferred.
  • Fresh graduates with relevant OJT or internship experience are encouraged to apply.

Technical Skills

  • Strong knowledge of Windows and/or Mac OS troubleshooting.
  • Familiarity with Microsoft Office Suite, email platforms, web browsers, and basic networking concepts.
  • Basic understanding of Active Directory, VPN, and remote access tools is an advantage.
  • Experience with ticketing systems (Freshdesk, Jira, Zendesk, etc.) is a plus.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Application Question(s):

  • How much is your expected salary packages?
  • When would you be able to start if you were hired?
  • Please provide your active contact number and active email address.
  • This role may occasionally require fieldwork or site visits to address hardware or connectivity issues—would you be open to that?

Experience:

  • Helpdesk Support: 1 year (Preferred)

Work Location: In person

  • IT Helpdesk Support

    6 days ago

    Manila, National Capital Region, Philippines iEminence Consulting Services Full time ₱250,000 - ₱450,000 per year

    We are seeking a Level 1 IT Helpdesk Support Specialist to act as the first point of contact for employees experiencing technical issues. In this role, you will provide essential troubleshooting, resolve day-to-day IT concerns, and escalate complex matters to higher-level support teams. This position is ideal for individuals with strong problem-solving...

  • URGENT: Senior IT Helpdesk Engineer

    6 days ago

    Manila, National Capital Region, Philippines IT Accuracy Full time ₱900,000 - ₱1,200,000 per year

    About UsIT Accuracy is a leading Managed IT Services provider based in Los Angeles, offering top-tier solutions in IT Support, Cloud Computing, Server Management, Help Desk, and Cybersecurity. We provide 24/7 monitoring and management to ensure seamless operations for our clients.We're looking for a talented Senior IT Helpdesk Technician to join our dynamic...

  • IT Helpdesk/Technical Support

    4 days ago

    Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱250,000 - ₱600,000 per year

    PurposeThe Level 1 (L1) Helpdesk provides frontline support for Forsite's customers and internal users. The role covers ticket triage, SOP-based troubleshooting, knowledge base guidance, and basic data analysis and reporting. L1 ensures quick resolution of common issues, smooth escalation for complex cases, and clear communication throughout.Scope of...

  • Level 2 Helpdesk Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    Job SummaryJoin a supportive and progressive Managed Services team providing IT support to business and education clients. This is a fully remote, hands-on Level 2 role focused on delivering excellent customer service, resolving technical issues, and ensuring smooth client onboarding and service transitions.About the CompanyYou'll be part of a UK-based...

  • Premier Helpdesk Analyst

    4 days ago

    Manila, National Capital Region, Philippines Travelport Full time ₱900,000 - ₱1,200,000 per year

    We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.Travel obsessed? Big tech fan? Hey, you're in good company. If you want to be part of the industry that makes the world go round, then look no further.Travelport is the brains behind lots of your travel bookings-...

  • L2 Helpdesk Specialist

    4 days ago

    Manila, National Capital Region, Philippines STAFFVIRTUAL Full time

    JOB TITLE: L2 Helpdesk Specialist DUTIES & RESPONSIBILITIESProvide frontline support for both hardware and software issues via telephone or remote assistance in a timely mannerRoot cause analysis for end user problemsEscalating technical support issues internally and externally with manufacturers (Microsoft, Dell). Working remotely with OEM support teams to...

  • Information Technology Support Specialist

    6 days ago

    Manila, National Capital Region, Philippines Opus Fund Services Full time ₱400,000 - ₱800,000 per year

    Why Opus?At Opus, integrity isn't just a principle. It's how we do business. As an independently owned company operating in seven countries, we've built our success by staying true to our values: questioning everything, embracing change, building not buying, winning together, and doing the right thing. Our employees see the difference - we're a certified...

  • IT Helpdesk Support

    4 days ago

    Manila, National Capital Region, Philippines Questronix Corporation Full time ₱60,000 - ₱120,000 per year

    Job Description:Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to...

  • L3 Helpdesk Engineer

    17 hours ago

    Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱1,200,000 - ₱3,600,000 per year

    SUMMARYAn experienced IT professional responsible for providing advanced technical support and troubleshooting for end-user devices (desktops, laptops, mobile devices, printers, scanners), software applications, and company infrastructure, including Office 365, G Suite, Windows Server environments (2016/2019), and various cloud solutions. Key duties include...

  • Help Desk Support Agent

    1 week ago

    Manila, National Capital Region, Philippines Novus Technologies Pte Ltd Full time ₱300,000 - ₱450,000 per year

    Position OverviewWe are looking for a friendly, proactive, and detail-oriented Helpdesk Agent to join our IT Support team. You will be the first point of contact for customers/users experiencing technical issues, and will help resolve their concerns quickly and effectively. If you love problem-solving and have strong communication skills, we want to hear...