
IT Helpdesk Support
4 days ago
We are seeking a Level 1 IT Helpdesk Support Specialist to act as the first point of contact for employees experiencing technical issues. In this role, you will provide essential troubleshooting, resolve day-to-day IT concerns, and escalate complex matters to higher-level support teams. This position is ideal for individuals with strong problem-solving skills, excellent communication, and a service-oriented mindset to ensure smooth IT operations.
Key Responsibilities
- Respond to IT requests via phone, email, or ticketing systems.
- Diagnose and resolve basic hardware, software, network, and account-related issues.
- Maintain accurate incident logs using platforms such as Freshdesk, Jira, or Zendesk.
- Provide support for desktops, laptops, mobile devices, printers, and other peripherals.
- Assist with installations, updates, and configuration of software applications.
- Walk users through standard troubleshooting steps for common IT issues.
- Escalate unresolved cases to Level 2 support and follow through until closure.
- Track and monitor open tickets to ensure timely resolution and user satisfaction.
- Document recurring issues and suggest improvements to IT processes.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 6 months–1 year of IT helpdesk or support experience preferred (internship/OJT also considered).
- Solid understanding of Windows and/or Mac OS environments.
- Familiarity with Microsoft Office applications, email systems, browsers, and basic networking.
- Knowledge of Active Directory, VPN, or remote access tools is an advantage.
- Exposure to ticketing platforms (Freshdesk, Jira, Zendesk, etc.) is a plus.
Job Type: Full-time, Permanent
Work Setup: On-site – Makati City
Benefits
- Health insurance
- Company-sponsored events
- Paid training
- Career advancement and promotion opportunities
- Pathway to permanent employee status
Application Questions
- What is your expected salary?
- When can you start?
- Please provide your active email address and phone number.
- This role may occasionally involve on-site visits for hardware or connectivity issues. Are you open to this requirement?
Experience
- IT Helpdesk Support: Minimum 6 months–1 year (Preferred)
Work Location
- On-site – Makati City
Job Types: Full-time, Permanent
Benefits:
- Company events
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
Application Question(s):
- How much is your expected salary packages?
- When would you be able to start if you were hired?
- Please provide your active contact number and active email address.
- This role may occasionally require fieldwork or site visits to address hardware or connectivity issues—would you be open to that?
Experience:
- Helpdesk Support: 1 year (Preferred)
Work Location: In person
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