IT Helpdesk Support

5 days ago

Manila, National Capital Region, Philippines iEminence Consulting Services Full time ₱250,000 - ₱450,000 per year

We are seeking a Level 1 IT Helpdesk Support Specialist to act as the first point of contact for employees experiencing technical issues. In this role, you will provide essential troubleshooting, resolve day-to-day IT concerns, and escalate complex matters to higher-level support teams. This position is ideal for individuals with strong problem-solving skills, excellent communication, and a service-oriented mindset to ensure smooth IT operations.

Key Responsibilities

  • Respond to IT requests via phone, email, or ticketing systems.
  • Diagnose and resolve basic hardware, software, network, and account-related issues.
  • Maintain accurate incident logs using platforms such as Freshdesk, Jira, or Zendesk.
  • Provide support for desktops, laptops, mobile devices, printers, and other peripherals.
  • Assist with installations, updates, and configuration of software applications.
  • Walk users through standard troubleshooting steps for common IT issues.
  • Escalate unresolved cases to Level 2 support and follow through until closure.
  • Track and monitor open tickets to ensure timely resolution and user satisfaction.
  • Document recurring issues and suggest improvements to IT processes.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • 6 months–1 year of IT helpdesk or support experience preferred (internship/OJT also considered).
  • Solid understanding of Windows and/or Mac OS environments.
  • Familiarity with Microsoft Office applications, email systems, browsers, and basic networking.
  • Knowledge of Active Directory, VPN, or remote access tools is an advantage.
  • Exposure to ticketing platforms (Freshdesk, Jira, Zendesk, etc.) is a plus.

Job Type: Full-time, Permanent

Work Setup: On-site – Makati City

Benefits

  • Health insurance
  • Company-sponsored events
  • Paid training
  • Career advancement and promotion opportunities
  • Pathway to permanent employee status

Application Questions

  • What is your expected salary?
  • When can you start?
  • Please provide your active email address and phone number.
  • This role may occasionally involve on-site visits for hardware or connectivity issues. Are you open to this requirement?

Experience

  • IT Helpdesk Support: Minimum 6 months–1 year (Preferred)

Work Location

  • On-site – Makati City

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Application Question(s):

  • How much is your expected salary packages?
  • When would you be able to start if you were hired?
  • Please provide your active contact number and active email address.
  • This role may occasionally require fieldwork or site visits to address hardware or connectivity issues—would you be open to that?

Experience:

  • Helpdesk Support: 1 year (Preferred)

Work Location: In person

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