
WFM Assistant Manager
2 days ago
TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup. Responsibilities Essential Duties & Responsibilities · Lead a team of WFM analysts. · Generate long-range and short-term forecasts at intervals, daily and weekly. · Create, update, and maintain staffing models & resource plans; publish weekly updates. · Create accurate schedules to balance service goals and staff preferences. Qualifications Qualifications: · 4 years in Workforce Management in a contact center environment · 2 years in Scheduling and Forecasting. · Strong sense of personal stake and urgency. · Ability to foresee, dissect, and fix problems using data-driven approach and common sense. · Experience in creating compelling analysis, templates, reports. · Hands-on skills in forecasting and scheduling. · Proficient in using Blue Pumpkin/Impact 360 or Aspect eWFM. · Ability to work directly with the onshore client team with minimum local supervision. · Amenable to working in Pasay City. · Willing to work on the night shift.
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WFM Assistant Manager
3 days ago
Pasay, Philippines TASQ Staffing Solutions Full timeTASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup. Responsibilities Essential Duties & Responsibilities · Lead a team of WFM analysts. · Generate long-range and short-term forecasts at intervals, daily and weekly. · Create, update, and maintain staffing models & resource plans; publish weekly updates. · Create accurate...
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WFM Assistant Manager
1 day ago
Pasay, Philippines TASQ Staffing Solutions Full timeTASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup. Responsibilities Essential Duties & Responsibilities · Lead a team of WFM analysts. · Generate long-range and short-term forecasts at intervals, daily and weekly. · Create, update, and maintain staffing models & resource plans; publish weekly updates. · Create accurate...
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WFM / Workforce Team Lead (Hybrid)
1 day ago
Pasay, Philippines TASQ Staffing Solutions Full timeJob Title: Assistant Manager, Workforce/Team Lead, WFM Work setup: Hybrid setup in MOA, Pasay Shift Schedule : Night shift/shifting Qualifications: At least 2 years completed in college 2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experience Knowledgeable of Erlang/OCC tools Preferably with an Insurance campaign...
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URGENT | WFM Manager
2 hours ago
Pasay, National Capital Region, Philippines Teleperformance Full time ₱1,200,000 - ₱2,400,000 per yearThe WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency, service level achievement, and cost-effective staffing across all business units.Key ResponsibilitiesDevelop and maintain accurate forecasting models based on historical data, business trends, and seasonal patterns.Oversee real-time...
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WFM / Workforce Manager (MOA, Pasay)
4 weeks ago
Pasay, Philippines TASQ Staffing Solutions Full timeOverview Work Setup: On-site in MOA, Pasay Shift Schedule: 5 am - 4 pm (AU Shift), can change depending on the business needs Required Skills/Experience Bachelor's Degree or at least 2 years in college completed (no back subjects) At least 3 years as a Workforce Manager or equivalent in the BPO industry Solid background in WFM functions, e.g.,...
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WFM / Workforce Team Lead
4 days ago
Pasay City, Philippines TASQ Staffing Solutions Full timeJob Title: Assistant Manager, Workforce/Team Lead, WFMWork setup: Hybrid setup in MOA, Pasay Shift Schedule: Night shift/shifting Qualifications: At least 2 years completed in college2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experienceKnowledgeable of Erlang/OCC toolsPreferably with an Insurance campaign...
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WFM / Workforce Team Lead (Hybrid)
3 days ago
Pasay, Philippines TASQ Staffing Solutions Full timeJob Title: Assistant Manager, Workforce/Team Lead, WFMWork setup: Hybrid setup in MOA, Pasay Shift Schedule: Night shift/shifting Qualifications: At least 2 years completed in college2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experienceKnowledgeable of Erlang/OCC toolsPreferably with an Insurance campaign...
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WFM Manager
2 weeks ago
Cebu City, Central Visayas, Philippines HOD HR HUB (H³) Full time ₱1,200,000 - ₱1,680,000 per yearJob title: WFM ManagerAccount: HealthcareType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: US Business HoursSalary: Up to 68KStart date: ASAPHeadcount: 1Job Description:Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report...
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BPO WFM Manager
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearAbout the job WFM Manager (Cebu) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays: US Business hours Educational Requirement: College Graduate Work Experience:At least 5 to 7 years relevant experience At least 2 years of supervisory experience Advanced Excel...
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WFM Manager
1 day ago
Cebu City, Philippines Wipro Full time2 weeks ago Be among the first 25 applicants Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI. Responsibilities...