WFM Assistant Manager

2 days ago


Pasay City, Philippines TASQ Staffing Solutions Full time

TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup. Responsibilities Essential Duties & Responsibilities · Lead a team of WFM analysts. · Generate long-range and short-term forecasts at intervals, daily and weekly. · Create, update, and maintain staffing models & resource plans; publish weekly updates. · Create accurate schedules to balance service goals and staff preferences. Qualifications Qualifications: · 4 years in Workforce Management in a contact center environment · 2 years in Scheduling and Forecasting. · Strong sense of personal stake and urgency. · Ability to foresee, dissect, and fix problems using data-driven approach and common sense. · Experience in creating compelling analysis, templates, reports. · Hands-on skills in forecasting and scheduling. · Proficient in using Blue Pumpkin/Impact 360 or Aspect eWFM. · Ability to work directly with the onshore client team with minimum local supervision. · Amenable to working in Pasay City. · Willing to work on the night shift.



  • Pasay, Philippines TASQ Staffing Solutions Full time

    TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup. Responsibilities Essential Duties & Responsibilities · Lead a team of WFM analysts. · Generate long-range and short-term forecasts at intervals, daily and weekly. · Create, update, and maintain staffing models & resource plans; publish weekly updates. · Create accurate...

  • WFM Assistant Manager

    23 hours ago


    Pasay, Philippines TASQ Staffing Solutions Full time

    TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup. Responsibilities Essential Duties & Responsibilities · Lead a team of WFM analysts. · Generate long-range and short-term forecasts at intervals, daily and weekly. · Create, update, and maintain staffing models & resource plans; publish weekly updates. · Create accurate...


  • Pasay, Philippines TASQ Staffing Solutions Full time

    Job Title: Assistant Manager, Workforce/Team Lead, WFM Work setup:  Hybrid setup in MOA, Pasay Shift Schedule : Night shift/shifting Qualifications: At least 2 years completed in college 2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experience Knowledgeable of Erlang/OCC tools Preferably with an Insurance campaign...


  • Pasay, Philippines TASQ Staffing Solutions Full time

    Overview Work Setup: On-site in MOA, Pasay Shift Schedule: 5 am - 4 pm (AU Shift), can change depending on the business needs Required Skills/Experience Bachelor's Degree or at least 2 years in college completed (no back subjects) At least 3 years as a Workforce Manager or equivalent in the BPO industry Solid background in WFM functions, e.g.,...


  • Pasay City, Philippines TASQ Staffing Solutions Full time

    Job Title: Assistant Manager, Workforce/Team Lead, WFMWork setup: Hybrid setup in MOA, Pasay Shift Schedule: Night shift/shifting Qualifications: At least 2 years completed in college2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experienceKnowledgeable of Erlang/OCC toolsPreferably with an Insurance campaign...


  • Pasay, Philippines TASQ Staffing Solutions Full time

    Job Title: Assistant Manager, Workforce/Team Lead, WFMWork setup: Hybrid setup in MOA, Pasay Shift Schedule: Night shift/shifting Qualifications: At least 2 years completed in college2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experienceKnowledgeable of Erlang/OCC toolsPreferably with an Insurance campaign...

  • WFM Manager

    2 weeks ago


    Cebu City, Central Visayas, Philippines HOD HR HUB (H³) Full time ₱1,200,000 - ₱1,680,000 per year

    Job title: WFM ManagerAccount: HealthcareType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: US Business HoursSalary: Up to 68KStart date: ASAPHeadcount: 1Job Description:Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report...

  • BPO WFM Manager

    2 weeks ago


    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    About the job WFM Manager (Cebu) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays: US Business hours Educational Requirement: College Graduate Work Experience:At least 5 to 7 years relevant experience At least 2 years of supervisory experience Advanced Excel...

  • WFM Manager

    16 hours ago


    Cebu City, Philippines Wipro Full time

    2 weeks ago Be among the first 25 applicants Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI. Responsibilities...

  • WFM Analyst

    4 weeks ago


    Iloilo City, Philippines Carelon Global Solutions Philippines Full time

    Overview Monitors call volume demand in real time and flexes workforce accordingly. Ensures that the best possible call center service levels are achieved to maximize utilization. Monitors call volume and average speed of answer (ASA) in real time & adjusts schedules to ensure consistent service is maintained. Responsibilities Monitors and reacts to...