WFM / Workforce Team Lead (Hybrid)

Job Title: Assistant Manager, Workforce/Team Lead, WFMWork setup: Hybrid setup in MOA, Pasay Shift Schedule: Night shift/shifting Qualifications: At least 2 years completed in college2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experienceKnowledgeable of Erlang/OCC toolsPreferably with an Insurance campaign...

Work setup: MOA (Hybrid) Qualifications: 5 years BPO experience1 to 3 years Assistant Manager/ Lead Assistant Manager, workforce space Knowledgeable of WFM tools, and people managementPreferably with Insurance campaign backgroundPreferred - Work force tool ERLANG

TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup. Responsibilities Essential Duties & Responsibilities · Lead a team of WFM analysts. · Generate long-range and short-term forecasts at intervals, daily and weekly. · Create, update, and maintain staffing models & resource plans; publish weekly updates. · Create accurate...

Overview Work Setup: On-site in MOA, Pasay Shift Schedule: 5 am - 4 pm (AU Shift), can change depending on the business needs Required Skills/Experience Bachelor's Degree or at least 2 years in college completed (no back subjects) At least 3 years as a Workforce Manager or equivalent in the BPO industry Solid background in WFM functions, e.g.,...

About the job Team Lead/ Assistant Manager/ Lead Assistant Manager Workforce (Hybrid) | Pasay Work setup: MOA (Hybrid) Qualifications: 5 years BPO experience2 to 3 years Assistant Manager/ Lead Assistant Manager, workforce spaceKnowledgeable of erlang/ occ toolsPreferably with Insurance campaign backgroundPreferred - Work force tool ERLANG

Position: Workforce Scheduler (Pasay) | OnsiteWork Arrangement: Onsite Shift: Graveyard schedule Requirements: Minimum of 1 year experience as a WFM Scheduler in a BPO or call center environmentCandidates must be available to start as soon as possible

About the Position: Workforce Manager (MOA Pasay) | Onsite Work Arrangement: 100% Onsite Location: MOA Pasay Work Schedule: Monday to Friday, 5:00 AM 4:00 PM (may vary based on business requirements, AU Program) Responsibilities: - Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors such as special events,...

About the job: Workforce Manager (MOA Pasay) | Onsite Work Setup: 100% Onsite Work Location: MOA Pasay Work Schedule: M-F, 5am-4pm—can change depending on the business need (AU Program) Responsibilities: Generates month-wise, day-wise, and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality,...

Develops business segment forecasts for capacity and resource planning by reviewing numbers of interactions, processing time, waste, attrition, etc.Administers a 52-week capacity, staffing, and resource plan to manage up and downscaling of labor and resources.Communicates directive guidelines for the WFM Schedulers to ensure schedules cover demand forecast...

Work Setup 100% Onsite Work Location MOA Pasay Work Schedule M-F, 5am-4pm - can change depending on the business need (AU Program) Responsibilities Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc. Runs short term forecast and...