WFM / Workforce Manager (MOA, Pasay)

Work Setup: On-site in MOA, Pasay Shift Schedule: 5 am - 4 pm (AU Shift), can change depending on the business need Required Skills/Experience: • Bachelor's Degree or at least 2 years in college completed (no back subjects) • At least 3 years as a Workforce Manager or equivalent in the BPO industry • Solid background in WFM functions, e.g.,...

About the Position: Workforce Manager (MOA Pasay) | Onsite Work Arrangement: 100% Onsite Location: MOA Pasay Work Schedule: Monday to Friday, 5:00 AM 4:00 PM (may vary based on business requirements, AU Program) Responsibilities: - Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors such as special events,...

Job Title: Assistant Manager, Workforce/Team Lead, WFMWork setup: Hybrid setup in MOA, Pasay Shift Schedule: Night shift/shifting Qualifications: At least 2 years completed in college2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experienceKnowledgeable of Erlang/OCC toolsPreferably with an Insurance campaign...

Work Setup 100% Onsite Work Location MOA Pasay Work Schedule M-F, 5am-4pm - can change depending on the business need (AU Program) Responsibilities Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc. Runs short term forecast and...

About the job: Workforce Manager (MOA Pasay) | Onsite Work Setup: 100% Onsite Work Location: MOA Pasay Work Schedule: M-F, 5am-4pm—can change depending on the business need (AU Program) Responsibilities: Generates month-wise, day-wise, and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality,...

Position: Workforce Manager (MOA Pasay) | Onsite Work Setup: 100% Onsite Work Location: MOA Pasay Work Schedule: Monday to Friday, 5 AM - 4 PM (may vary based on business needs, especially for AU Program) Responsibilities: Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors like special events, seasonality,...

About the job Workforce Scheduler (MOA Pasay) | Onsite Work Setup: Onsite Shift: Graveyard Schedule Requirements: At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to start ASAP. RESPONSIBILITIES: Service Planning The scheduling and service planning specialist is expected to create short-term to long-range...

About the job HRBP (MOA Pasay) | Hybrid Work Setup: Hybrid but need to go onsite if need specially in DOLE hearing, etc. | MOA Pasay Work Schedule: Mid-shift Responsibilities: Resolution of end- user issues timely with minimal escalations Completion of ERP compliance and audit activities as per pre-defined timelines Accuracy and timeliness of HR...

About the job Workforce Scheduler (Pasay City) | Onsite Work Setup: Onsite (MOA)Shift: Graveyard Schedule Requirements: At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup All candidates must be amenable to start ASAP. RESPONSIBILITIES: Service Planning The scheduling and service planning specialist is expected to create short-term to...

About the job Process Trainer (MOA Pasay) | Onsite Work Setup: 100% Onsite (MOA Pasay)Work Schedule: Graveyard shift (8PM-5AM or 9PM-6AM) Responsibilities: Must be college graduate Minimum 2 years of experience in the BPO industry At least 1 year of experience as a Process Trainer (Life Insurance background preferred) Ability to transfer knowledge,...