WFM Assistant Manager

23 hours ago

Pasay, Philippines TASQ Staffing Solutions Full time

TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup. Responsibilities Essential Duties & Responsibilities · Lead a team of WFM analysts. · Generate long-range and short-term forecasts at intervals, daily and weekly. · Create, update, and maintain staffing models & resource plans; publish weekly updates. · Create accurate schedules to balance service goals and staff preferences. Qualifications Qualifications: · 4 years in Workforce Management in a contact center environment · 2 years in Scheduling and Forecasting. · Strong sense of personal stake and urgency. · Ability to foresee, dissect, and fix problems using data-driven approach and common sense. · Experience in creating compelling analysis, templates, reports. · Hands-on skills in forecasting and scheduling. · Proficient in using Blue Pumpkin/Impact 360 or Aspect eWFM. · Ability to work directly with the onshore client team with minimum local supervision. · Amenable to working in Pasay City. · Willing to work on the night shift.

  • WFM Assistant Manager

    2 days ago

    Pasay City, Philippines TASQ Staffing Solutions Full time

    TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup. Responsibilities Essential Duties & Responsibilities · Lead a team of WFM analysts. · Generate long-range and short-term forecasts at intervals, daily and weekly. · Create, update, and maintain staffing models & resource plans; publish weekly updates. · Create accurate...

  • WFM Assistant Manager

    2 days ago

    Pasay, Philippines TASQ Staffing Solutions Full time

    TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup. Responsibilities Essential Duties & Responsibilities · Lead a team of WFM analysts. · Generate long-range and short-term forecasts at intervals, daily and weekly. · Create, update, and maintain staffing models & resource plans; publish weekly updates. · Create accurate...

  • WFM / Workforce Team Lead (Hybrid)

    23 hours ago

    Pasay, Philippines TASQ Staffing Solutions Full time

    Job Title: Assistant Manager, Workforce/Team Lead, WFM Work setup:  Hybrid setup in MOA, Pasay Shift Schedule : Night shift/shifting Qualifications: At least 2 years completed in college 2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experience Knowledgeable of Erlang/OCC tools Preferably with an Insurance campaign...

  • WFM / Workforce Manager (MOA, Pasay)

    4 weeks ago

    Pasay, Philippines TASQ Staffing Solutions Full time

    Overview Work Setup: On-site in MOA, Pasay Shift Schedule: 5 am - 4 pm (AU Shift), can change depending on the business needs Required Skills/Experience Bachelor's Degree or at least 2 years in college completed (no back subjects) At least 3 years as a Workforce Manager or equivalent in the BPO industry Solid background in WFM functions, e.g.,...

  • WFM / Workforce Team Lead (Hybrid)

    2 days ago

    Pasay, Philippines TASQ Staffing Solutions Full time

    Job Title: Assistant Manager, Workforce/Team Lead, WFMWork setup: Hybrid setup in MOA, Pasay Shift Schedule: Night shift/shifting Qualifications: At least 2 years completed in college2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experienceKnowledgeable of Erlang/OCC toolsPreferably with an Insurance campaign...

  • WFM / Workforce Team Lead

    3 days ago

    Pasay City, Philippines TASQ Staffing Solutions Full time

    Job Title: Assistant Manager, Workforce/Team Lead, WFMWork setup: Hybrid setup in MOA, Pasay Shift Schedule: Night shift/shifting Qualifications: At least 2 years completed in college2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experienceKnowledgeable of Erlang/OCC toolsPreferably with an Insurance campaign...

  • Team Lead

    2 days ago

    Pasay, Philippines TASQ Staffing Solutions Full time

    Work setup: MOA (Hybrid) Qualifications: 5 years BPO experience1 to 3 years Assistant Manager/ Lead Assistant Manager, workforce space Knowledgeable of WFM tools, and people managementPreferably with Insurance campaign backgroundPreferred - Work force tool ERLANG

  • Team Lead

    23 hours ago

    Pasay, Philippines TASQ Staffing Solutions Full time

    Work setup: MOA (Hybrid) Qualifications: 5 years BPO experience 1 to 3 years Assistant Manager/ Lead Assistant Manager, workforce space Knowledgeable of WFM tools, and people management Preferably with Insurance campaign background Preferred - Work force tool ERLANG

  • Forecasting and Capacity Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines Entain Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionEntain is a business with big ambitions. Our vision is to be the world-leader in sports betting and gaming interactive entertainment. Our purpose is to bring moments of excitement into people's lives. We also have a clear strategy across two broad pillars: sustainability and growth.Job Description Use combinations of historical...

  • Forecasting and Capacity Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines Entain Full time ₱900,000 - ₱1,200,000 per year

    Company Description Entain is a business with big ambitions. Our vision is to be the world-leader in sports betting and gaming interactive entertainment. Our purpose is to bring moments of excitement into people's lives. We also have a clear strategy across two broad pillars: sustainability and growth. Job DescriptionUse combinations of historical...