WFM Assistant Manager

2 days ago

Pasay, Philippines TASQ Staffing Solutions Full time

TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup. Responsibilities Essential Duties & Responsibilities · Lead a team of WFM analysts. · Generate long-range and short-term forecasts at intervals, daily and weekly. · Create, update, and maintain staffing models & resource plans; publish weekly updates. · Create accurate schedules to balance service goals and staff preferences. Qualifications Qualifications: · 4 years in Workforce Management in a contact center environment · 2 years in Scheduling and Forecasting. · Strong sense of personal stake and urgency. · Ability to foresee, dissect, and fix problems using data-driven approach and common sense. · Experience in creating compelling analysis, templates, reports. · Hands-on skills in forecasting and scheduling. · Proficient in using Blue Pumpkin/Impact 360 or Aspect eWFM. · Ability to work directly with the onshore client team with minimum local supervision. · Amenable to working in Pasay City. · Willing to work on the night shift.

  • WFM Assistant Manager

    18 hours ago

    Pasay City, Philippines TASQ Staffing Solutions Full time

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