WFM Assistant Manager

TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup.ResponsibilitiesEssential Duties & Responsibilities· Lead a team of WFM analysts.· Generate long-range and short-term forecasts at intervals, daily and weekly.· Create, update, and maintain staffing models & resource plans; publish weekly updates.· Create accurate schedules...

TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup. Responsibilities Essential Duties & Responsibilities · Lead a team of WFM analysts. · Generate long-range and short-term forecasts at intervals, daily and weekly. · Create, update, and maintain staffing models & resource plans; publish weekly updates. · Create accurate...

Job Title: Assistant Manager, Workforce/Team Lead, WFM Work setup:  Hybrid setup in MOA, Pasay Shift Schedule : Night shift/shifting Qualifications: At least 2 years completed in college 2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experience Knowledgeable of Erlang/OCC tools Preferably with an Insurance campaign...

Work Setup: On-site in MOA, Pasay Shift Schedule: 5 am - 4 pm (AU Shift), can change depending on the business need Required Skills/Experience: • Bachelor's Degree or at least 2 years in college completed (no back subjects) • At least 3 years as a Workforce Manager or equivalent in the BPO industry • Solid background in WFM functions, e.g.,...

Job Title: Assistant Manager, Workforce/Team Lead, WFMWork setup: Hybrid setup in MOA, Pasay Shift Schedule: Night shift/shifting Qualifications: At least 2 years completed in college2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experienceKnowledgeable of Erlang/OCC toolsPreferably with an Insurance campaign...

About the role This is a full-time data entry and word processing role within the Teleperformance contact centre in Pasay City, Metro Manila. As a WFM Software Administrator I, you will play a key part in the smooth operation of the contact centre by maintaining and optimising workforce management software and processes. This is an important role that will...

Work setup: MOA (Hybrid) Qualifications: 5 years BPO experience1 to 3 years Assistant Manager/ Lead Assistant Manager, workforce space Knowledgeable of WFM tools, and people managementPreferably with Insurance campaign backgroundPreferred - Work force tool ERLANG

Work setup: MOA (Hybrid) Qualifications: 5 years BPO experience 1 to 3 years Assistant Manager/ Lead Assistant Manager, workforce space Knowledgeable of WFM tools, and people management Preferably with Insurance campaign background Preferred - Work force tool ERLANG

Work Setup: 100% OnsiteWork Location: MOA PasayWork Schedule: M-F, 5am-4pm - can change depending on the business need (AU Program)Responsibilities:Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc.Runs short term forecast and...

Workforce Manager (MOA Pasay) | OnsiteWork Setup: 100% OnsiteLocation: MOA PasaySchedule: Monday - Friday, 5:00 AM - 4:00 PM (subject to change based on business needs; AU Program)Responsibilities:Develop month-wise, day-wise, and interval-wise forecasts, factoring in historical trends, seasonality, special events, churn/growth, weather patterns, and other...