URGENT | WFM Manager

5 days ago

Pasay, National Capital Region, Philippines Teleperformance Full time $104,000 - $130,878 per year

The WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency, service level achievement, and cost-effective staffing across all business units.

Key Responsibilities
  • Develop and maintain accurate forecasting models based on historical data, business trends, and seasonal patterns.
  • Oversee real-time monitoring of service levels, adherence, and intraday performance metrics.
  • Lead capacity planning and staffing strategies to meet service level agreements (SLAs) and budget targets.
  • Manage scheduling processes, including shift bids, time-off planning, and exception handling.
  • Collaborate with Operations, HR, and Training teams to align workforce plans with recruitment, onboarding, and attrition trends.
  • Provide actionable insights and reports to senior leadership on performance, risks, and opportunities.
  • Drive continuous improvement in WFM tools, processes, and analytics capabilities.
  • Mentor and develop WFM analysts and schedulers to build a high-performing team.
Required Qualifications
  • Minimum of 3–5 years of experience in Workforce Management within a contact center or service operations environment.
  • Strong proficiency in WFM platforms
  • Advanced skills in Excel, data analysis, and reporting tools.
  • Proven ability to lead teams, manage multiple priorities, and influence cross-functional stakeholders.

  • WFM Assistant Manager

    5 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time $104,000 - $130,878 per year

    TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup. Responsibilities Essential Duties & Responsibilities · Lead a team of WFM analysts. · Generate long-range and short-term forecasts at intervals, daily and weekly. · Create, update, and maintain staffing models & resource plans; publish weekly updates. · Create accurate...

  • WFM / Workforce Manager (MOA, Pasay)

    5 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    Work Setup: On-site in MOA, Pasay Shift Schedule: 5 am - 4 pm (AU Shift), can change depending on the business needs Required Skills/Experience:Bachelor's Degree or at least 2 years in college completed (no back subjects) At least 3 years as a Workforce Manager or equivalent in the BPO industry Solid background in WFM functions, e.g.,...

  • Assistant Manager, Workforce/ Team Lead, WFM

    5 days ago

    Pasay, National Capital Region, Philippines Tasq Staffing Solutions Full time ₱500,000 - ₱1,000,000 per year

    About the job Assistant Manager, Workforce/ Team Lead, WFM - Hybrid About the Assistant Manager, Workforce/ Team Lead, WFM - Hybrid job in Pasay Qualifications: 5 years BPO experience years Assistant Manager/ Lead Assistant Manager, workforce space Knowledgebale of erlang/ occ tools Preferably with Insurance campaign background Preferred -...

  • WFM / Workforce Team Lead

    5 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    Job Title: Assistant Manager, Workforce/Team Lead, WFMWork setup: Hybrid setup in MOA, Pasay Shift Schedule: Night shift/shifting Qualifications:At least 2 years completed in college2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experienceKnowledgeable of Erlang/OCC toolsPreferably with an Insurance campaign...

  • Senior Workforce Management Analyst

    5 days ago

    Pasay, National Capital Region, Philippines Conduent Full time $90,000 - $120,000 per year

    Job Track Description The Data Science Analyst – Workforce Management plays a key role in analyzing and optimizing workforce planning, forecasting, and operational efficiency through advanced data science techniques, AI applications, and machine learning models. The role is responsible for identifying process improvements, developing analytical tools, and...

  • Specialist, WFM Administration

    5 days ago

    Pasay, National Capital Region, Philippines Mobile Full time ₱500,000 - ₱1,000,000 per year

    Specialist, WFM Administration Your potential has a place here with TTEC's award-winning employment experience. As a Data Specialist – Workforce Management – Administration working onsite as needed by the business in Metro Manila, Philippines you'll be a part of bringing humanity to business. #experienceTTEC What You'll be Doing Are you looking...

  • Workforce Management Planner

    5 days ago

    Pasay, National Capital Region, Philippines Conduent Full time ₱900,000 - ₱1,200,000 per year

    Job Track Description:Requires formal education and relevant expertise in a professional, sales, or technical area.Performs technical-based activities.Contributes to and manages projects.Uses deductive reasoning to solve problems and make recommendations.Interfaces with and influences key stakeholders.Leverages previous knowledge and expertise to achieve...

  • WFM Planning Analyst

    5 days ago

    Pasay, National Capital Region, Philippines Mobile Full time ₱500,000 - ₱1,000,000 per year

    WFM Planning Analyst Your potential has a place here with TTEC's award-winning employment experience. As a Specialist - Workforce Management – Planning working onsite as needed by the business in Metro Manila, Philippines, you'll be a part of bringing humanity to business. #experienceTTEC What You'll be Doing Have a passion to solve work puzzles? Are...

  • Specialist, WFM Real Time

    5 days ago

    Pasay, National Capital Region, Philippines Mobile Full time $40,000 - $60,000 per year

    Specialist, WFM Real Time Your potential has a place here with TTEC's award-winning employment experience. As a Specialist – Workforce Management – Real Time working onsite as needed by the business in Metro Manila, Philippines you'll be a part of bringing humanity to business. #experienceTTEC What You'll be Doing Have a passion to solve work...

  • Workforce Manager

    5 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    Workforce Manager (MOA Pasay) | Onsite Work Setup: 100% OnsiteLocation: MOA PasaySchedule: Monday - Friday, 5:00 AM - 4:00 PM (subject to change based on business needs; AU Program) Responsibilities: Develop month-wise, day-wise, and interval-wise forecasts, factoring in historical trends, seasonality, special events, churn/growth, weather patterns, and...