WFM / Workforce Team Lead

Work Setup: On-site in MOA, Pasay Shift Schedule: 5 am - 4 pm (AU Shift), can change depending on the business need Required Skills/Experience: • Bachelor's Degree or at least 2 years in college completed (no back subjects) • At least 3 years as a Workforce Manager or equivalent in the BPO industry • Solid background in WFM functions, e.g.,...

Overview Work Setup: On-site in MOA, Pasay Shift Schedule: 5 am - 4 pm (AU Shift), can change depending on the business needs Required Skills/Experience Bachelor's Degree or at least 2 years in college completed (no back subjects) At least 3 years as a Workforce Manager or equivalent in the BPO industry Solid background in WFM functions, e.g.,...

Overview We're Hiring: Workforce Management (WFM) Manager Location: Taguig Responsibilities Lead and manage the WFM team to meet performance and business goals. Provide effective coaching and feedback to Assistant Managers and/or Senior WFM Executives to enhance individual and team performance. Serve as a subject matter expert on Capacity Planning,...

Job SummaryThe role of WFM Resource Planning Analyst is pivotal in workforce management, providing leadership and strategic vision. This involves planning, scheduling, and analysis to optimize workflow efficiency while ensuring customer satisfaction.

Qualifications:• Bachelor's degree in business, Operations Management, or related field (or equivalent experience)• Minimum of 4 years of WFM experience in a call center or operations service environment, with minimum of 1 year of supervisory experience.• Strong analytical skills and proficiency in tools like Microsoft Excel - Power Query, Power BI,...

ManagerJob description1. Strategic Workforce PlanningDevelop and implement long-term workforce planning strategies aligned with business goals.Forecast contact volumes, staffing needs, and resource allocation to meet service level agreements (SLAs).Collaborate with senior management to align workforce strategy with operational objectives.Identify cost-saving...

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Revolutionizing workforce management requires a strategic approach, focusing on optimizing staffing levels and enhancing operational efficiency.A pioneering company is seeking an exceptional Workforce Manager to drive mission forward by ensuring seamless operations, streamlining processes, and empowering businesses to achieve world-class teams.Duties and...

Position SummaryWe are looking for a strategic and detail-oriented Workforce Analyst or Assistant Manager to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO...

Innodata is hiring a Full time Workforce Planning Manager role in Mandaue City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableKey ResponsibilitiesTeam Leadership: Lead and mentor Real-Time Analysts, Supply Planning, and Workforce Experts; set performance goals, conduct evaluations, and support career...