WFM Manager

1 day ago

Cebu City, Philippines Wipro Full time

2 weeks ago Be among the first 25 applicants Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI. Responsibilities Monitor and manage headcount for processes assigned Validate production and non-production hiring and/or internal movements in coordination with the process heads Manage and monitor forecasts for volume, productivity and shrinkages Create Forecasts Preparing and validating monthly invoice to be billed to the client Analysis of scheduling outputs and recommend changes whenever necessary Coordinate with internal and external stakeholders on items related to capacity planning and hiring Coordinate with cross-functional teams on matters related to resource planning and movements Supervise and train team members performing work tasks and responsibilities Have regular discussions with the clients both external and internal Qualifications Bachelor's Degree holder (IT, Math, Engineering courses) Minimum 5 years of relevant experience in workforce management Experience of stakeholder management and client interaction Exposure with real-time, scheduling, forecasting, capacity planning, etc. Good Interpersonal & people management skills with good problem-solving approach Expert knowledge of service procedures Good analytical skills for MIS, number crunching & reporting to internal & external customers WFM Tool Competency (IEX, eWFM , etc.) RTA/MIS Experience is advantageous Can work with minimal supervision and has initiative Willing to work onsite Applications from people with disabilities are explicitly welcome. #J-18808-Ljbffr

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