Client & Talent Operations Manager

1 week ago

Manila, Philippines OpsArmy Full time

Role Overview We are seeking a highly organized and people-focused Client & Talent Operations Manager to oversee client relationships and manage a team of remote talents. You will be responsible for ensuring smooth service delivery, maintaining strong relationships with both clients and talents, and driving operational efficiency across all processes. This role is ideal for someone who thrives in dynamic, fast-paced environments, loves solving problems, and can balance both people and process management with care and precision. Apply directly here: https://operationsarmy.com/application What Youll Do Client Relationship ManagementAct as the primary point of contact for assigned clients.Build and nurture long-term client relationships based on trust and consistent results.Conduct regular performance check-ins and reviews to ensure client satisfaction and retention.Address client concerns promptly and identify opportunities for account growth and improvement. Talent Management & Oversight Manage and support a group of remote talents, ensuring they deliver high-quality work aligned with client expectations.Oversee talent onboarding, task allocation, and performance management.Provide coaching, guidance, and motivation to maintain engagement and retention.Match talents effectively to client needs and monitor alignment over time. Operational Excellence Develop, document, and refine Standard Operating Procedures (SOPs) for key processes.Identify operational gaps and propose system or workflow improvements.Collaborate with internal teams (Recruitment, Finance, Onboarding) to ensure seamless execution.Manage escalations efficiently, ensuring positive resolutions for both clients and talents. Reporting & Analysis Track and report key metrics, including client satisfaction, talent performance, and retention.Prepare operational summaries and recommendations for leadership.Support data-driven decision-making to enhance service delivery and scalability. What Were Looking For 3+ years of experience in operations, customer success, or client account management.Proven background in managing both client relationships and team performance.Strong communication, problem-solving, and leadership skills.Ability to multitask, prioritize, and thrive in a remote environment.Experience creating and maintaining SOPs and improving operational systems.A proactive and empathetic approach to people management and client care. Apply directly here: https://operationsarmy.com/application

  • Talent Management Business Partner

    4 weeks ago

    Manila, Philippines Cielo Talent Full time

    Company Description Are you ready to accelerate your career? Join Cielo as a Talent Management Business Partner! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise...

  • Client & Talent Success Lead

    2 weeks ago

    Manila, Philippines OpsArmy Full time

    Role Overview OpsArmy is hiring a Client & Talent Success Lead to serve as the trusted partner for both our clients and the offshore talent supporting their teams. You will own the end-to-end relationship experience ensuring that clients receive consistent, high-quality service while helping our talent succeed, grow, and stay highly engaged. This role is...

  • Talent Acquisition Sourcing Specialist

    4 weeks ago

    , Metro Manila, Philippines Solve by Talent Full time

    Talent is a global leader in digital and technology recruitment. With over 300 employees, 10 offices and revenue of $1billion, we are on a mission to build a better world of work for all - and you can be a part of it! We know what really matters: development, flexibility, recognition, and purpose. And that's just what we offer. Of course, you can expect some...

  • Digital Optimisation Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines AMPED HQ PTY LTD Full time ₱1,200,000 - ₱2,400,000 per year

    Amped HQ is growing fastWe need the best of the best to come and contribute to our staff & clients.With unprecedented client and employee retention, Amped HQ is out to disrupt the industry in opportunities for both clients and employees. Bringing together the best talent, leadership & systems while fostering real relationships, personal & professional...

  • Paid Ads Specialist

    1 week ago

    Manila, National Capital Region, Philippines AMPED HQ PTY LTD Full time

    Amped HQ is growing fastWe need the best of the best to come and contribute to our staff & clients.With unprecedented client and employee retention, Amped HQ is out to disrupt the industry in opportunities for both clients and employees. Bringing together the best talent, leadership & systems while fostering real relationships, personal & professional...

  • Client & Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines WorthyWorld Marketing Ltd Full time ₱1,500,000 - ₱3,000,000 per year

    Location: Remote (Preferably Philippines)Work Schedule: Full-time, Monday–Friday (US EST hours overlap preferred)About the RoleWe're looking for a reliable, organized, and proactive Remote Operations & Client Manager to help oversee daily operations for a U.S.-based landscaping business.You'll coordinate between the field team (foreman & crews) and our...

  • Operations Support Specialist

    3 weeks ago

    Eastern Manila District, Philippines DOXA Talent Full time

    Join to apply for the Operations Support Specialist role at DOXA Talent Role Summary Our client is looking for an Operations Support Specialist who will be responsible for monitoring system alerts during shifts, responding promptly to issues, and executing appropriate actions based on a flowchart. This role involves basic troubleshooting and problem...

  • TALENT MANAGEMENT MANAGER

    4 weeks ago

    , Metro Manila, Philippines St. Luke's Medical Center Full time

    JOB SUMMARY The primary responsibility of the Talent Management Manager is to design, implement, and oversee programs that attract, develop, retain, and engage top talent, with a focus on succession planning, leadership development, performance management, career pathing, and employee engagement. KEY FUNCTIONS Talent Strategy & Planning: Implementing talent...

  • Client Engagement Associate

    2 weeks ago

    Manila, National Capital Region, Philippines DOXA Talent Full time ₱1,200,000 - ₱2,400,000 per year

    THE ROLEOur client is looking for a Client Engagement Associate, who will be responsible for connecting with clients and booking coaches for them based on their business needs. This role will manage a group of coaches and will utilize CRM software and marketing channels in aiming to keep them engaged.  The Client Engagement Associate is also expected to...

  • Client Operations

    2 weeks ago

    Manila, National Capital Region, Philippines 0b66cd6e-ec49-45f3-8ef3-196179d645bc Full time ₱540,000 - ₱780,000 per year

    About Side CarSide Car is a fractional sales and marketing consultancy based in Canada supporting owner-led businesses that want real growth, not guesswork. We help clients build sales systems, improve follow-up, tighten process, and generate more predictable revenue.The business is growing fast, and we're hiring a full-time team member in the Philippines to...