Operations Support Specialist

6 days ago


Eastern Manila District, Philippines DOXA Talent Full time

Join to apply for the Operations Support Specialist role at DOXA Talent

Role Summary

Our client is looking for an Operations Support Specialist who will be responsible for monitoring system alerts during shifts, responding promptly to issues, and executing appropriate actions based on a flowchart. This role involves basic troubleshooting and problem resolution.

Work Schedules

8:00 AM – 6:00 PM Pacific Daylight Time (11:00 PM – 9:00 AM Philippine Standard Time), follows Philippine holidays

This will be a 4-day compressed work schedule, with the possible workdays:

  • Sunday to Wednesday
  • Wednesday to Saturday

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

Essential Functions

  • Monitor system alerts and notifications during assigned overnight shifts
  • Follow established troubleshooting protocols to address issues
  • Execute problem-solving actions based on provided flowcharts
  • Restart hardware systems or escalate issues to senior engineering staff as needed
  • Maintain detailed logs of alerts and actions taken
  • Ensure all issues are resolved within the allotted time or escalated appropriately
  • Provide weekend coverage as needed

Qualifications

  • A Bachelor’s degree in a related field is preferred
  • Previous experience in operations, dispatch, or customer support roles
  • Basic technical aptitude; prior experience with dashboards or similar systems is a plus
  • Experience working overnight shifts or in similar roles is an advantage but not required
  • Familiarity with troubleshooting hardware and software systems and technology
  • Ability to follow detailed instructions and processes
  • Strong problem-solving skills with a focus on execution
  • Attention to detail and the ability to work independently
  • Excellent communication skills
  • Ability to manage multiple tasks and prioritize in a fast-paced environment

Seniority level : Entry level

Employment type : Full-time

Job function : Other

Industries : Outsourcing and Offshoring Consulting

#J-18808-Ljbffr

  • Eastern Manila District, Philippines MHNSF Pty Ltd Full time

    Business and Operations Specialist Spring Forward Family Centre is seeking for a highly skilled and detail-oriented professional to fill the role of Business and Operations Specialist . The ideal candidate will have a proven track record of excellence in managing business operations, employee performance, Excel proficiency and policy/procedure...


  • Eastern Manila District, Philippines Fresh Prints Full time

    Overview Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote company with most of our team based in India and the Philippines. Frontier helps companies build full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. If you apply and are accepted, we screen...


  • Eastern Manila District, Philippines ClickUp Full time

    Overview At ClickUp, customer service isn't just a job title; it's at the heart of everything we do. Our #1 core value is to provide the best customer experience. If you are eager to learn, driven by helping those around you, and ready to make an impact at a fast-growth company, join our Support team. Help customers unlock their potential and raise the...


  • Manila, Philippines Remitly PHL Operations Inc. Full time

    Operations Intelligence Specialist page is loadedOperations Intelligence Specialist Apply locations Manila, Phillippines time type Full time posted on Posted 23 Days Ago job requisition id R_ Job Description: We are seeking a highly analytical and business-minded Operations Intelligence Specialist to join our team. In this role, you will leverage data to...


  • Eastern Manila District, Philippines RemoteVA Full time

    Construction Software Implementation Specialist Construction Software Implementation Specialist 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. RemoteVA PH is seeking a Construction Software Implementation Specialist to join our growing team. This role focuses on configuring, customizing, and...


  • Southern Manila District, Philippines Global Pacific Support Full time

    Overview GLOBAL PACIFIC SUPPORT is seeking a knowledgeable and results-driven Search Engine Optimization Specialist (SEO) to join our team. As an SEO Specialist, you will develop and execute SEO strategies to enhance online visibility and drive organic traffic. You will collaborate with various teams to craft content that meets the target audience's needs...


  • Eastern Manila District, Philippines RemoteVA Full time

    Account Receivable and Collection Specialist (QuickBooks Expert) Join to apply for the Account Receivable and Collection Specialist (QuickBooks Expert) role at RemoteVA Account Receivable and Collection Specialist (QuickBooks Expert) 1 week ago Be among the first 25 applicants Join to apply for the Account Receivable and Collection Specialist (QuickBooks...


  • Manila, National Capital Region, Philippines Focus Support Associates Full time ₱35,000 per year

    We are looking for a TSR II/ Database Operations Specialistto join our growing team. This role requires a balance of technical troubleshooting and database operations expertise, supporting both internal teams and global stakeholders. You will be the go-to person for technical escalations, SQL queries, and database monitoring while ensuring smooth...


  • Eastern Manila District, Philippines Buscojobs Full time

    Position Title: Automations Specialist (LLM + Workflow Integrations) Location: Remote (EST hours preferred; global client base) Employment Type: Part-Time / Project-Based (20 hrs per week) Position Overview We are seeking an Automations Expert with experience in building AI- and LLM-powered workflows. The ideal candidate will be fluent in tools like...


  • Eastern Manila District, Philippines Safeguard Global Full time

    Overview Ready to join the future of work? Become part of a remote and hybrid first*, global company spanning across the Americas, Europe, and Asia for A Job That Works for You. You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work. ? Our vision of the future of work is “Work In Any Way” which offers flexibility for...