Operations Support Specialist
4 weeks ago
Join to apply for the Operations Support Specialist role at DOXA Talent
Role Summary
Our client is looking for an Operations Support Specialist who will be responsible for monitoring system alerts during shifts, responding promptly to issues, and executing appropriate actions based on a flowchart. This role involves basic troubleshooting and problem resolution.
Work Schedules
8:00 AM – 6:00 PM Pacific Daylight Time (11:00 PM – 9:00 AM Philippine Standard Time), follows Philippine holidays
This will be a 4-day compressed work schedule, with the possible workdays:
- Sunday to Wednesday
- Wednesday to Saturday
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
Essential Functions
- Monitor system alerts and notifications during assigned overnight shifts
- Follow established troubleshooting protocols to address issues
- Execute problem-solving actions based on provided flowcharts
- Restart hardware systems or escalate issues to senior engineering staff as needed
- Maintain detailed logs of alerts and actions taken
- Ensure all issues are resolved within the allotted time or escalated appropriately
- Provide weekend coverage as needed
Qualifications
- A Bachelor’s degree in a related field is preferred
- Previous experience in operations, dispatch, or customer support roles
- Basic technical aptitude; prior experience with dashboards or similar systems is a plus
- Experience working overnight shifts or in similar roles is an advantage but not required
- Familiarity with troubleshooting hardware and software systems and technology
- Ability to follow detailed instructions and processes
- Strong problem-solving skills with a focus on execution
- Attention to detail and the ability to work independently
- Excellent communication skills
- Ability to manage multiple tasks and prioritize in a fast-paced environment
Seniority level : Entry level
Employment type : Full-time
Job function : Other
Industries : Outsourcing and Offshoring Consulting
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