Operations Support Specialist

4 weeks ago


Eastern Manila District, Philippines DOXA Talent Full time

Join to apply for the Operations Support Specialist role at DOXA Talent

Role Summary

Our client is looking for an Operations Support Specialist who will be responsible for monitoring system alerts during shifts, responding promptly to issues, and executing appropriate actions based on a flowchart. This role involves basic troubleshooting and problem resolution.

Work Schedules

8:00 AM – 6:00 PM Pacific Daylight Time (11:00 PM – 9:00 AM Philippine Standard Time), follows Philippine holidays

This will be a 4-day compressed work schedule, with the possible workdays:

  • Sunday to Wednesday
  • Wednesday to Saturday

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

Essential Functions

  • Monitor system alerts and notifications during assigned overnight shifts
  • Follow established troubleshooting protocols to address issues
  • Execute problem-solving actions based on provided flowcharts
  • Restart hardware systems or escalate issues to senior engineering staff as needed
  • Maintain detailed logs of alerts and actions taken
  • Ensure all issues are resolved within the allotted time or escalated appropriately
  • Provide weekend coverage as needed

Qualifications

  • A Bachelor’s degree in a related field is preferred
  • Previous experience in operations, dispatch, or customer support roles
  • Basic technical aptitude; prior experience with dashboards or similar systems is a plus
  • Experience working overnight shifts or in similar roles is an advantage but not required
  • Familiarity with troubleshooting hardware and software systems and technology
  • Ability to follow detailed instructions and processes
  • Strong problem-solving skills with a focus on execution
  • Attention to detail and the ability to work independently
  • Excellent communication skills
  • Ability to manage multiple tasks and prioritize in a fast-paced environment

Seniority level : Entry level

Employment type : Full-time

Job function : Other

Industries : Outsourcing and Offshoring Consulting

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