Outbound Call Center Manager

2 days ago

Manila, Philippines Lendexdata Full time

ReigniteIQ is an AI-driven automotive data intelligence platform that identifies exactly when consumers are back in the market for a vehicle. By tracking and analyzing millions of consumer signals, our Artificial Intelligence deliver high-intent buyers directly to dealerships. Dealers receive these leads at no upfront cost and only pay on a performance basis when a sale is made.Were hiring a Senior Outbound Call Center Manager to lead our sales outreach efforts to US-based clients. This role demands a sharp communicator, a resilient seller, and a process-driven leader who can build systems, coach teams, and deliver results in a fast-paced environment.Key ResponsibilitiesBuild and manage outbound call center operations focused on US marketsDevelop and refine SOPs for call workflows, objection handling, and gatekeeper navigationLead a team of sales agents, providing coaching and performance feedbackHandle escalations and guide agents through difficult customer interactionsOptimize CRM usage (Zoho) and team communication (Slack)Track KPIs and continuously improve conversion rates and call qualityCollaborate with leadership to align outreach strategy with business goalsAbility to motivate team this may include helping to create daily pay bonuses for reaching sales goals, or bonus for being a top performerRequirements5+ years in outbound sales or call center managementProven experience in cold calling and selling to US-based clientsStrong project-building background (campaigns, SOPs, team structures)Impeccable English communication skillsResilience in handling rejection and navigating gatekeepersCRM experience (Zoho preferred); Slack for team coordinationComfortable working in a high-performance sales environmentBonus PointsExperience in B2B data or SaaS salesFamiliarity with lead generation and enrichment toolsPrior success managing remote teams across time zone

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