Outbound Call Center Agent

4 days ago

Manila, National Capital Region, Philippines IPP Technologies Inc Manila Office Full time ₱200,000 - ₱240,000 per year

Job Location: IPPBPO24x7 801 Sunnymede IT Center, 1614 Quezon Avenue South Triangle, Quezon City 1103 Manila, Philippines

Reports to: IPP Client and Manager

We are seeking a motivated and energetic Outbound Call Agent to join our growing team. In this role, you will be responsible for contacting Small and Medium Businesses (SMBs) to introduce our Internet Broadband solutions, qualify prospects, and close sales. This position is ideal for individuals with excellent communication skills, a customer-first mindset, and a strong drive to meet and exceed sales targets.

Key Responsibilities

  • Make outbound calls to SMB prospects to promote broadband internet plans and services.
  • Educate potential customers on product features, pricing, and value propositions.
  • Identify customer needs and recommend the most suitable internet solutions.
  • Build and maintain a pipeline of qualified leads through structured follow-ups.
  • Accurately record all customer interactions, feedback, and outcomes in the CRM system.
  • Achieve and exceed individual and team KPIs including call volume, lead conversions, and sales targets.
  • Handle initial objections with professionalism and escalate complex inquiries when required.
  • Collaborate with the sales and support teams to ensure smooth onboarding of new clients.

Key Requirements

  • Experience: 1–2 years in outbound calling, telesales, or B2B sales (preferably in telecommunications, broadband, or IT services).
  • Communication Skills: Clear, persuasive, and professional verbal communication with strong listening skills.
  • Sales Ability: Proven track record of meeting or exceeding sales targets.
  • Tech Knowledge: Basic understanding of internet broadband services, speeds, and business connectivity needs.
  • Tools: Familiarity with CRM systems, call dialers, and sales tracking tools.
  • Attributes: Results-driven, resilient, and able to handle rejection positively.

What We Offer

  • Comprehensive training on products, systems, and sales techniques.
  • Opportunities for career progression within a growing company.
  • Supportive team environment with ongoing coaching and feedback.
  • Exposure to the fast-growing telecommunications and SMB solutions industry.

Performance Indicators (KPIs)

  • Daily outbound call volume and connection rate.
  • Lead qualification and conversion ratios.
  • Number of sales closed or appointments booked.
  • Customer satisfaction ratings from initial interactions.

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Ability to commute/relocate:

  • Manila: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have experience in telecommunications, internet broadband, or SMB services experience?

Experience:

  • outbound sales and tele-sales: 2 years (Required)

Language:

  • English (Required)

Work Location: In person

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