Call Center Agent

3 weeks ago

Manila, Philippines One Call Solutions Full time

Company Overview

  • One Call Solutions is a leading in-house provider of comprehensive business solutions. We are dedicated to creating a supportive and thriving work environment for our employees by offering a unique "stay-in" arrangement. Our model is designed to eliminate the logistical and financial burdens associated with daily commuting and living expenses, allowing our team members to focus entirely on their professional growth and success.
  • At One Call Solutions, we believe that an employee's well-being is paramount. That's why we provide free, on-site accommodation and daily complimentary meals for all our staff. This is not a work-from-home setup; instead, it's a dynamic, collaborative on-site community where you live and work alongside your colleagues. There are no collection fees or hidden charges for these benefits—they are an integral part of our commitment to our team.
  • By removing the stress of rent, utilities, and daily food costs, we empower our employees to save more, enhance their skills, and enjoy a balanced lifestyle. Our "stay-in" model fosters a strong sense of camaraderie and teamwork, making One Call Solutions more than just a workplace—it's a supportive community dedicated to excellence.
Responsibilities
  • Provide exceptional customer service by addressing customer inquiries efficiently and effectively.
  • Communicate clearly and professionally with customers via phone, email, or chat.
  • Assist customers with product-related questions and resolve issues to ensure customer satisfaction.
  • Document customer interactions and feedback accurately in the company's system.
  • Collaborate with team members to improve processes and enhance the customer service experience.
Requirements
  • Educational Qualifications: High School diploma or equivalent.
  • Experience Level: Fresh Graduate or 0–2 years of experience.
  • Skills and Competencies: Strong customer service orientation.
  • Skills and Competencies: Proficiency in English, both written and spoken.
  • Skills and Competencies: Excellent problem-solving skills.
  • Qualities and Traits: Strong communication and interpersonal skills.
  • Working Conditions: Must be willing to work in a fast-paced environment.

Location: Batasan Hills, Quezon City

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