Remote Call Center Representative

4 days ago

Manila, Philippines Mass Markets Full time

Overview Join to apply for the Remote Call Center Representative role at Mass Markets Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Responsibilities Handle inbound and outbound calls professionally and efficiently. Resolve customer issues on the first call through effective problem-solving. Research and retrieve information across systems to support customer needs. Accurately document interactions and process claims. Guide customers through options to find the best solutions. Follow scripts, policies, and procedures while using available resources. Protect customer privacy and handle sensitive information appropriately. Escalate complex issues to the appropriate team members. Stay current with training, updates, and program knowledge. Maintain consistent attendance and adhere to scheduling requirements. You’ll Also Need A high-speed internet connection An appropriate, quiet work environment High language proficiency in English Work-from-home experience Candidate Qualifications Must be 18 years or older High school diploma or equivalent Previous call center experience Work from home experience Strong command of the English language Typing speed of 20+ WPM High speed internet connection Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Skilled in troubleshooting and follow-up Able to multitask and self-manage effectively Excellent interpersonal skills Compensation & Benefits What You Can Expect From MCI We offer compensation based on experience and a benefits package of incentives to support and reward our team members. The details vary by geography. Benefits and incentives include HMO Coverage plus a dependent plan Dental Coverage and in-house dental assistance Meal during training Career growth and learning opportunities Allowances for rice, clothing, and meals Performance and loyalty bonuses Opportunities for growth and promotion Employee shuttle services and company events Other in-office rewards and recognition Other Notices Physical Requirements, Equal Opportunity Employer statements, and conditions of employment are described as part of the posting. The employer reserves the right to revise this job description at any time. This job description is not a contract for employment, and either the employee or the employer may terminate employment at any time, for any reason. #J-18808-Ljbffr

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