Outbound Call Center Manager

4 weeks ago

Manila, Philippines Lendex Data Full time

Overview Lendex Data Manila, National Capital Region, Philippines ReigniteIQ is an AI-driven automotive data intelligence platform that identifies exactly when consumers are back in the market for a vehicle. By tracking and analyzing millions of consumer signals, our Artificial Intelligence delivers high-intent buyers directly to dealerships. Dealers receive these leads at no upfront cost and only pay on a performance basis when a sale is made. We’re hiring a Senior Outbound Call Center Manager to lead our sales outreach efforts to US-based clients. This role demands a sharp communicator, a resilient seller, and a process-driven leader who can build systems, coach teams, and deliver results in a fast-paced environment. Responsibilities Build and manage outbound call center operations focused on US markets Develop and refine SOPs for call workflows, objection handling, and gatekeeper navigation Lead a team of sales agents, providing coaching and performance feedback Handle escalations and guide agents through difficult customer interactions Optimize CRM usage (Zoho) and team communication (Slack) Track KPIs and continuously improve conversion rates and call quality Collaborate with leadership to align outreach strategy with business goals Motivate the team, including helping to create daily pay bonuses for reaching sales goals or bonuses for top performers Qualifications 5+ years in outbound sales or call center management Proven experience in cold calling and selling to US-based clients Strong project-building background (campaigns, SOPs, team structures) Impeccable English communication skills Resilience in handling rejection and navigating gatekeepers CRM experience (Zoho preferred); Slack for team coordination Comfortable working in a high-performance sales environment Bonus Points Experience in B2B data or SaaS sales Familiarity with lead generation and enrichment tools Prior success managing remote teams across time zones Details Seniority level: Executive Employment type: Full-time Job function: Other Industries: Information Services We’re opening opportunities to join Lendex Data and encourage referrals, which may increase interview chances. #J-18808-Ljbffr

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