Remote Customer Account Manager

2 days ago


Paranaque City, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱2,500,000 - ₱3,500,000
Job Description:

We are seeking a proactive and customer-focused individual to join our remote team in supporting Customer Success Managers (CSMs) and enhancing the experience of clients on our platform. This role will play a vital part in day-to-day account management, client communications, and overall customer satisfaction for low-touch and mid-tier clients.

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Responsibilities:

  • Conduct proactive outreach across a diverse client portfolio to ensure clients are fully functional on the platform.
  • Gather Voice of Customer insights for future product updates.
  • Independently manage communications and account needs for lower-tier and less complex accounts, ensuring each client feels supported and fully operational on the platform.
  • Support onboarding for new clients, which includes account setup, delivering introductory training, and addressing initial troubleshooting inquiries.
  • Collaborate with CSMs to support day-to-day account activities such as user outreach, growing share of wallet, capturing client feedback for platform improvements, and addressing client needs by directing them to the appropriate support channel.
  • Monitor platform usage to identify any issues or improvement opportunities, working closely with CSMs to address these and promote client engagement.


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