Remote Contingent Customer Experience Specialist

1 day ago

Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱30,000 - ₱55,000
Job Opportunity

This position is a temporary, remote role that may be contingent on disaster relief efforts. We are seeking an individual who can apply the latest customer service techniques and learn our account management systems while helping improve customers' experiences during difficult times.

Key Responsibilities:
  • Assist customers with service inquiries
  • Learn common requests and solutions
  • Improve customers' experiences
  • Utilize our service techniques and systems
  • Escalate customer dissatisfaction to proper channels
Requirements:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevail
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

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