Customer Service Professional

7 days ago

Dumaguete, Central Visayas, Philippines beBeeCustomer Full time ₱350,000 - ₱500,000
Job Overview

The Customer Service Representative role involves delivering high-quality customer service, handling maintenance requests, and providing property management information via phone and email. This is a remote position that requires excellent communication skills and the ability to work independently.

Key Responsibilities:
  • Respond promptly to incoming calls.
  • Process voicemails in a timely manner.
  • Communicate effectively with managers regarding special requests or issues.
  • Understand and adhere to community care standard operating procedures (SOPs).
  • Return all phone calls as per policy.
  • Perform additional tasks to ensure the smooth operation of the Community Care Department.
Qualifications and Skills
  • High School diploma required.
  • At least 3 years of experience in a BPO or call center setting.
  • Strong verbal and written communication skills, with the ability to be assertive and eloquent.
  • Familiarity with remote work setups.
  • A dedicated workstation at home is necessary.
  • Minimum typing speed of 30 words per minute.
  • Comfortable using technology.
  • Experience in Property Management is an asset.
Devices & Technical Requirements
  • Operating systems: Windows 10/11 or MacOS.
  • CPU: 1.8 GHz or faster processor.
  • RAM: 2 GB or more.
  • Hard drive: 128 GB or more (preferably SSD).
  • Min. 50 Mbps Internet Speed.
Benefits and Perks
  • Competitive salary based on experience.
  • Remote work opportunities.
  • 13th Month Pay.
  • Medical Care Allowance/HMO.
  • Holiday Bonus.
  • Paid PTOs.

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