Remote Disaster Response Customer Service Professional

Disaster Relief Agent

We are seeking experienced customer service professionals to join our team as Disaster Relief Agents. In this role, you will be working remotely and providing exceptional service to our clients in response to disaster relief efforts.

This is a temporary position contingent on hurricane disaster relief needs. We offer flexible scheduling with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM ET.

To be considered for this role, you must complete a full application on our careers page, including all screening questions and a brief pre-employment test.

We improve the customer's experience by applying the latest customer service techniques and learning our account management systems while helping improve the customer experience during a difficult time.

Key Responsibilities:

• Assist customers with service inquiries
• Learn the common requests and solutions
• Improve the customer's experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day.

Must be 18 years of age or older

High school diploma or equivalent

Required Skills:

• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality

Preferred Qualifications:

• An aptitude for conflict resolution, problem solving, and negotiation
• Able to evaluate, troubleshoot, and follow up on customer issues
• Customer service oriented (empathetic, responsive, patient, and conscientious)

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck.

What You Can Expect:

• HMO Coverage plus a dependent
• Dental Coverage
• Free meal during training
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation:

Consistent with the Americans with Disabilities Act (ADA), it is the policy of our organization to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

EQUAL OPPORTUNITY EMPLOYER:

We are an equal opportunity employer and welcome applications from diverse candidates. All aspects of employment at our organization are based solely on a person's merit and qualifications.