
Customer Service Specialist
7 days ago
We're seeking a skilled Customer Service Specialist to connect with clients across the U.S. in various home service industries.
Key Responsibilities:
- Manage client calls, emails, and chat support with professionalism and urgency
- Book service appointments accurately and efficiently while coordinating with dispatch teams
- Input client details and service notes into CRM and scheduling platforms
- Provide clear information regarding services, pricing, and expectations
- Follow up on scheduled services and pending client issues
- Identify when to escalate issues to supervisors or technical teams
- Maintain a strong focus on client satisfaction, clarity, and responsiveness
What We're Looking For:
- Fluent English communication—both spoken and written—with a professional, confident tone
- Minimum 1 year of customer service, call center, or support experience (remote work preferred)
- Strong background in the construction, home services, or skilled trades industries is required
- Comfortable working with tech tools (CRMs, VoIP, scheduling systems)
- Fast learner with strong attention to detail and excellent time management
- Reliable internet and a quiet workspace
- Self-starter mindset with a focus on solutions and client experience
About the Role:
You'll be part of a growing team supporting top-tier brands in the skilled trades. Enjoy competitive pay, flexible remote work, dedicated training, and long-term growth opportunities.
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