Customer Service

About Us

Voyager Tennis is an industry-leading organization committed to delivering exceptional racquet sports programs and services across multiple locations in Sydney, Gold Coast, Melbourne, and Singapore. We pride ourselves on excellence, a growth mindset, and a customer-focused approach, all while maintaining a fun and supportive work environment.

Role Overview

As a Customer Service & Sales Operator, you will play a crucial role in driving revenue growth and ensuring outstanding customer experiences across all Voyager Tennis locations. You will be responsible for managing inquiries via email, text, and phone, proactively promoting our programs, converting leads into sales, and fostering long-term customer relationships. Your ability to engage with potential and existing clients, identify their needs, and provide tailored solutions will directly contribute to our business growth and customer satisfaction.

Key Responsibilities

• Drive sales and revenue growth by proactively promoting coaching programs, bookings, trials, court hire, and equipment sales.
• Convert inquiries into bookings by effectively engaging with prospective customers and following up on leads.
• Upsell and cross-sell programs and services based on customer interests and needs.
• Maintain a high standard of customer service through various communication channels (email, phone, text), ensuring a positive experience for all customers.
• Follow up with potential customers who have inquired but not yet enrolled, maintaining strong customer relationships to maximize retention.
• Administer and manage our CRM systems (Sportlogic/InTennis) to track customer interactions, inquiries, and sales opportunities.
• Handle customer complaints professionally, working closely with the Head of Marketing, Sales & Customer Experience to resolve issues while identifying opportunities for service improvements.
• Ensure accurate invoicing, registration pack updates, and class attendance records to support seamless operations.
• Uphold company values of excellence, integrity, and fun in all interactions.

Qualifications

• Proven experience in sales, customer service, or business development roles.
• Strong communication and persuasion skills with the ability to engage and convert potential customers.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Experience with CRM systems is a plus.
• A passion for sports, tennis, or active lifestyles is desirable.

Why Join Us?

• Be part of a fast-growing and dynamic company.
• Enjoy a flexible, remote-friendly work environment.
• Opportunities for professional development in both sales and customer service.
• Work with a supportive team that values excellence, collaboration, and fun.

Employment Type: Contractor

Work Hours: Shifts run from 8:00 AM to 9:00 PM (AEST), Monday to Sunday. You will be scheduled to work 5 days within this timeframe.

Work Location: On-Site (Dumaguete) - Wrkpd Northside, Western Nautical Highway, Bunao Road, Dumaguete, Negros Oriental.

Start Date: Beginning of October preferred, but we're open to the right candidate as long as you can commence by no later than 31st October 2025

Benefits: 5 SL and 10 VL

Salary: Php 30,000/month

How to Apply

If you're passionate about customer service and sales and want to play a key role in growing a thriving sports business, we want to hear from you Please send your resume and a cover letter outlining your suitability for the role with the email subject line: Customer Service & Sales Operator - [Your Full Name] - Indeed.

Job Type: Full-time

Application Question(s):

• Please confirm if you are currently residing in Dumaguete.
• Please share how many years of experience you have in customer service and sales.

Work Location: In person