Sales Technical Expert
3 days ago
About the Role
We are seeking a Sales Technical Expert to join our team at Asia Select Inc. As a key member of our sales support team, you will play a vital role in providing expert assistance to customers, sales teams, and customer service representatives.
Main Responsibilities:
- Serve as the primary technical contact, addressing customer and internal inquiries with professionalism and courtesy.
- Collaborate with Sales, Engineering, and CSR teams to develop solutions that meet customer needs and drive business growth.
- Analyze technical issues, determine root causes, and implement corrective actions to ensure smooth operations and high-quality service delivery.
- Maintain a comprehensive knowledge base and technical documentation to support training and onboarding efforts.
- Stay updated on product advancements and industry trends to provide expert recommendations and guidance to customers and internal stakeholders.
- Track key performance indicators (KPIs) to measure service quality and identify areas for improvement.
- Engage directly with customers to understand their technical needs and preferences.
- Support marketing efforts by providing technical expertise for educational content and product promotions.
- Develop and conduct product training for internal teams, customers, and partners to enhance product knowledge and adoption.
- Train new associates on markets, applications, and product solutions to ensure seamless integration into the team.
Requirements:
- A college graduate of Mechanical Engineering or any Engineering-related course with a strong foundation in fluid systems and engineering principles.
- At least 2 years of experience in a technical support role within the fluid systems, engineering, industrial manufacturing, or related industry.
- Functional and technical expertise related to engineering or fluid systems products with a focus on problem-solving and critical thinking.
- Excellent communication and interpersonal skills with the ability to work effectively with cross-functional teams and respond to customer needs with empathy and concern.
- Good customer service or customer relations skills with a strong emphasis on building trust and rapport with customers.
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