Motivational Customer Service Leadership Role
11 hours ago
Driven leaders are sought to motivate and mentor customer support teams, delivering exceptional service for e-commerce brands.
- Motivate and monitor team performance, ensuring KPIs are met or exceeded.
- Conduct regular coaching sessions and offer personalized guidance.
- Evaluate performance bi-annually and recommend opportunities for growth.
The ideal candidate will possess strong leadership skills, operational excellence, and a strong analytical mindset.
Key qualifications include:
- 3+ years of leadership experience in customer service.
- Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
- Strong command of English, both written and spoken.
Our team is committed to fostering a culture of continuous learning and development. We believe that our employees are the key to our success and we strive to create an environment that encourages creativity, collaboration, and innovation.
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