Customer Service Leadership Role

22 hours ago

Taguig, National Capital Region, Philippines beBeeLeadership Full time ₱900,000 - ₱1,200,000
Leadership Opportunity for Customer Service Excellence

This role offers a unique chance to lead a team of performance managers in delivering exceptional customer service. The ideal candidate will have a proven track record of successful team leadership, excellent communication skills, and the ability to influence at all levels.

The service operations team provides both customer service and enrollment support, with senior performance managers overseeing year-round activities, setting high-performance standards, and fostering a culture of engagement and continuous improvement.

  • Directly support a team of 5-10 Performance Managers
  • Frequently engage with staff through team chats, focus groups, and skip levels
  • Set performance standards and consistently monitor adherence to those standards, recognizing colleagues who exceed expectations and holding underperformers accountable
  • Proactively develop talent within PM team through consistent coaching, feedback, and additional growth opportunities via assigned projects
  • Partner with HR to support Performance Management programs and ensure team's adherence to these programs
  • Oversee AEP Readiness activities, including onboarding, nesting, certifications, etc.. to ensure seasonal preparedness
  • Document and evaluate PM Performance via Quarterly Evaluation program and provide recommendations to improve program as identified
  • Take ownership of special assignments as needed
Key Qualifications:
  • Multiple seasons of experience in a Customer Care Sr. leadership role
  • Proven track record of successful team leadership and decision-making
  • Excellent communication skills and ability to influence at all levels
  • Demonstrates a desire for growth and willingness to take on new challenges to enhance skills
  • Experience managing fluctuating business needs throughout the year, with a focus on offline functions such as enrollment support, outbound projects, and escalation management

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