Customer Service Director

2 days ago

Taguig, National Capital Region, Philippines beBeeLeadership Full time ₱800,000 - ₱1,500,000
Customer Service Leadership Opportunity

This is a high-impact leadership role for a customer service expert to lead our team in delivering exceptional support and driving business growth.

About the Role

We are seeking an experienced customer service manager to oversee our team of agents, develop strategies to improve efficiency, and drive customer satisfaction. This role requires a strong leader who can motivate and train their team to deliver excellent service while identifying solutions to recurring customer issues.

Key Responsibilities:
  • Team Management: Lead, train, and mentor a team of customer service agents to ensure they have the skills and knowledge needed to provide exceptional support.
  • Process Improvement: Identify areas for improvement and implement changes to increase efficiency and reduce costs.
  • Solution Development: Develop and implement long-term solutions to address recurring customer issues.
  • Communication: Provide timely support via email and chat, ensuring that customers receive prompt and helpful responses to their inquiries.
Requirements
  • Leadership Experience: Proven leadership experience with a minimum of 5 years in customer service management, preferably in an e-commerce or subscription-based environment.
  • Qualifications: Bachelor's degree in Business Administration or related field.
  • Technical Skills: Proficiency in CRM systems and e-commerce platforms.
  • Problem-Solving: Strong problem-solving skills and analytical mindset.
  • Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work independently and collaboratively within a team environment.

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