Process Improvement Manager
5 days ago
Job Description
As a Junior Operations Manager at Support Services Group, you will be responsible for supporting the development and implementation of operational strategies to drive business growth and improvement.
You will assist in planning, coordinating, and overseeing daily operational activities to ensure seamless delivery of services. This includes monitoring key performance indicators (KPIs) to identify opportunities for improvement and ensuring targets are met.
You will also support team leaders in coaching and developing team members to maintain high performance levels and promote a culture of continuous learning.
In addition, you will collaborate with the senior operations manager to implement and enforce policies and procedures that enhance productivity and quality.
This role requires a strong analytical mindset, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment and manage multiple priorities to achieve business objectives.
Main Responsibilities:
- Develop and implement operational strategies to drive business growth and improvement.
- Monitor KPIs to identify opportunities for improvement and ensure targets are met.
- Support team leaders in coaching and developing team members to maintain high performance levels.
- Collaborate with the senior operations manager to implement and enforce policies and procedures.
- Analyze operational data to generate reports and present findings to stakeholders.
- Maintain open communication with clients to address concerns and ensure satisfaction with service delivery.
- Participate in strategic planning for process enhancements and workforce management.
- Ensure compliance with company standards, policies, and industry regulations.
Requirements:
- Bachelor's degree in business administration, operations management, or related field (or equivalent experience).
- 3+ years of experience in an operations, supervisory, or support management role, preferably in a BPO or customer support environment.
- Strong problem-solving skills and a proactive approach to identifying challenges and solutions.
- Excellent communication and interpersonal skills for both internal teams and external clients.
- Proficiency in operational reporting, data analysis, and performance monitoring tools.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Leadership qualities with the ability to inspire and motivate teams.
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