Process Improvement Officer

4 days ago

Pasig, National Capital Region, Philippines Jollibee Group of Companies Full time

Select how often (in days) to receive an alert:

Title: Process Improvement Officer (Access Point & Channels)

The Process Improvement Officer (Access Point/Service/Channels) is a custodian of store end-to-end process for a specific access point, service and/or channels taking into consideration the flow of orders, customers, cash, cash control that supports the company's omni-channel including Phygital payment and loyalty strategies through the design, development and continuous improvement of store and business model innovations.

Key Responsibilities
  1. Access Point Lead

    • Custodian of store processes under Sales, Cash Control and Restaurant Information related to an access point or service or channels. (covers order taking, acceptance, redemption, refund, store reconciliation and sales review).

    • Develops, improves, and implements processes and systems to support manager's productivity.

    • Develops, improves, and implements processes and systems to support crew productivity.

    • Incorporates usability of the developed process and system for store users.

    • Gathers information and/or applies latest or applicable emerging technologies in an access point/service/channel.
  2. System Integration (POS and Non-POS) and within RS ROS Systems

    • Defines/establish/improves relevant systems (be it Front-of-House Systems, POS, Ordering Platforms, Payment Platforms) to Back-of-House Systems (Reports, Business Intelligence, SAP, HO Systems used for billing and reconciliation).

    • Designs, develops and implements requirements requested from internal partners.

    • Creates and anticipates possible scenarios (positive or negative) for UAT.

  3. • Highly collaborative in terms of communication within the division and outside the division and can extend to Corp Divisions.

    • Performs UAT to the developed process and/or system.

    • Secures signoff from stakeholders prior to pilot and deployment.

    • Creates, monitors, and performs project management to ensure delays and possible risks are avoided.

    • Ensures data capture and reports are aligned for the relevant transaction type, including cash and non-cash tenders and loyalty programs.

    • Designs, develops and implements requirements for emerging technologies, and coordinates with POS and Non-POS vendors to ensure very high efficiency.

  4. • Creates process documentation (training materials, cascade materials, QRG, etc.).

    • Able to handle and do multiple projects or initiatives for the assigned channels/service including financial computation (Cost-Benefit Analysis) to justify and make the study or initiative viable at all times.

    • Can make cost-efficient and effective solutions for every solution encountered in his assigned projects. Able to reduce CAPEX and OPEX aside from meeting the world-standard for speed of service for that access point/channel/service.

    • Will define appropriate metrics and how to efficiently measure the performance of the assigned channel/service/access point.
Job Qualifications
  1. Graduate of Industrial Engineering or any related course (fresh graduates are highly encouraged to apply).
  2. Has 2-4 years related work experience in setting up a service model or channels or access point.
  3. Has excellent written and verbal communication skills.
  4. Team player, with strong collaboration skills, and resourceful.
  5. Has good project management skills and can do financial analysis (Cost Benefit analysis).
  6. Willing to be assigned in Ortigas, Pasig City (hybrid set-up).
  7. Willing to go to stores (nationwide) for a short period, ranging from a few days to weeks, for immersion, focused observation, and analysis.
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