Process Improvement Officer
2 weeks ago
Select how often (in days) to receive an alert:
The Process Improvement Officer is responsible for providing strategic support to the Restaurant Systems Manager in the integration and formulation of processes that will deliver effective systems in restaurant operations management. The role shall also support the RS Manager in ensuring the effectiveness of implemented systems through proper management of initiatives on food safety, systems standardization, business process improvements, store management systems, labor productivity, capacity planning, and store layout improvements.
This role also performs functional and administrative activities specific to calendar management of RS & Channels Department activities, budget tracking, and store opening requirements.
A. Complete Systems & Procedures DevelopmentProposes and drafts guidelines on implementing procedures for the development and improvement of materials, systems, standards, and procedures in the following areas:
- Workstation & storage area
- Backup & dishwashing area
- Cooking/production systems and processes
- Cleanliness & sanitation procedures
- General safety procedures
- Standard preparation & cooking procedures
- Assembly & holding procedures
- Product process analysis
- Tools & utensils
- Cleaning & sanitation supplies
- Operating supplies
- Packaging and other product-related supplies
- Cash control and POS transactions
Ensures proper documentation of all new/revised processes and procedures in the department's manuals.
Conducts research at stores on current workstation matrices and store production layout (workflow). Provides a summary of findings and pertinent information to the Products & Processes unit.
D. Spots gaps and identifies opportunities to improve store operating guidelines.Stores Systems and Technology Improvement/GovernanceUpdates and monitors changes on possible POS development (e.g., price update, new product, tiered pricing, etc.).
Manages POS development and compliance project-related activities.
Conducts user acceptance testing and provides feedback/recommendations as necessary.
Provides assistance on project deployment teams and monitors roll-out progress.
New Store Opening Process ManagementPrepares and expedites store opening requirements for new stores such as CGLI, Franchise Agreement, and Store Opening Photos for BKAP.
Processes PR sourcing, Item Add, and Standardization of various RS and SD-related items (new and innovation). Communicates with suppliers, monitors availability, and provides assessment/decision analysis as necessary.
Processes the creation of SHC/PO and GR for department and store operations covering new store and project-related requirements.
Drafts templates and coordinates PR/BAU requests (e.g., PCA, PIS, etc.) to vendors/suppliers, JFC internal partners.
Provides support to stores on reversal requests; sends reports to JWS for payment reconciliation.
Store Asset ManagementMaintains and manages remaining idle assets in the warehouse.
Coordinates asset transfer arrangements for department and store operations.
Store Development SupportProcesses PR sourcing, Item Add, and Standardization of various RS and SD-related items (new and innovation). Communicates with suppliers, monitors availability, and provides assessment/decision analysis as necessary.
Prepares and expedites store opening requirements for new stores such as CGLI, Franchise Agreement, and Store Opening Photos for BKAP.
Processes the creation of SHC/PO and GR for department and store operations covering new store and project-related requirements.
Drafts templates and coordinates PR/BAU requests (e.g., PCA, PIS, etc.) to vendors/suppliers, JFC internal partners.
Provides support to stores on reversal requests; sends reports to JWS for payment reconciliation.
Administrative TasksManages regular administrative needs of RS & Channels Team and arranges meetings for and on behalf of the RS & Channels Head.
Responsible for documentation such as mailing, scanning/copying, and routing of contracts, forms, and other necessary documents.
Prepares and modifies documents including correspondence, reports, drafts, memos, and guidelines.
Maintains and organizes departmental files (e.g., COL, FA, Systlist, TNUs); ensures all records are updated and modified if necessary.
Communicates with respective departments regarding timelines for report submission.
Position QualificationsGraduate of a degree in Management Engineering, Industrial Engineering, or equivalent.
Minimum 3-5 years of relevant work experience.
Strong background in Business Process Mapping, Analysis, Improvement, and Implementation.
Strong experience in shaping and driving engagements and ability to lead project teams.
Amenable to work in Ortigas, Pasig (Hybrid Work Setup).
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