Process Improvement Expert

5 days ago


Pasig, National Capital Region, Philippines Gratitude Philippines Full time

Company Overview

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Gratitude Philippines is a leader in the industry, committed to delivering top-notch services to its clients. We are seeking an experienced Process Improvement Expert to join our team.

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Job Description

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In this role, you will be responsible for driving process improvements and ensuring our processes meet our quality standards. You will work closely with our team to analyze processes, identify areas for improvement, and implement corrective actions.

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Key Responsibilities

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  • Analyze business processes to identify areas for improvement.">
  • Develop and implement corrective actions to improve process quality.">
  • Maintain quality metrics, including process quality score and individual quality score.">
  • Generate quality performance reports to internal clients.">
  • Identify and communicate critical errors in our process to the team.">
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Requirements and Qualifications

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To be successful in this role, you will need:

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  • 2-3+ years' experience in calling process.">
  • Experience with RCM (Root Cause Methodology).">
  • Ability to start immediately.">
  • Strong analytical skills and attention to detail.">
  • Excellent communication and teamwork skills.">
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Benefits

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We offer a competitive salary and benefits package, including:

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  • A comprehensive training program to help you grow in your career.">
  • Ongoing support and coaching from our experienced team members.">
  • The opportunity to work with a dynamic and growing company.">
  • A collaborative and inclusive work environment.">


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